We require a credit card number, expiry date and security code to confirm bookings. Sometimes we have customers saying they book online but we are unable to find a booking for them. We have got to the conclusion that when they are on the second step where they tick the ts & cs there is a button ont he right corner that says "complete booking -> " they think they have completed the booking and close the window without entering their cc details. They think that it is done once they tick the box of ts & cs and see the button "complete booking"

We suggest on this second step to keep the text of the bottom right corner "next" instead of "complete booking ->"

Thank you. 

this was suggested 6 years ago and still hasn't been implemented. This problem happens multiple times per week for us and would be such an easy thing to fix..... I know another restaurant owner who use resdiary that this also happens to frequently too.

100% get the same thing. Raised a ticket and was met with "The widget is hard-coded and therefore no changes can be applied to it I'm afraid"

It would take nothing to change that

We have the same problem, customers not happy

We have the same problem.