ResDiary knows that feedback can be of great advantage to running your operations and whilst we have verified feedback only, customer reviews can often be unfair, unrealistic and at times completely inaccurate.
Our Daily Feedback Summaries will allow you to monitor all reviews submitted.
If you wish to post a response or have a review removed you can do so by following the steps below.
How to remove or respond to reviews
Go to Reports > Customer Reports > Feedback Report
- If you are part of a group of restaurants, you can firstly select the relevant site.
NB: You can access the individual site reports from within any diary.
- Choose the date range for either 'Visit' or 'Review' date.
- Click 'Get Booking Reviews'
Beside each review summary, you will see the option to 'Add Response' or 'Flag'
If you click on 'Add Response' any message will be added beneath the customer review. (no direct message is sent)
Selecting 'Flag Review' will present a text box to input the reason. This message is for our reference only)
NB: Any reviews flagged for our attention will be actioned on a daily basis and removed from your ResDiary listing if they do not adhere to out Fair Usage Policy, accessible HERE.