ResDiary knows that feedback can be of great advantage to running your operations and whilst we have verified feedback only, customer reviews can often be unfair, unrealistic and at times completely inaccurate.
Our Daily Feedback Summaries will allow you to monitor all reviews submitted.
If you wish to post a response or have a review removed you can do so by following the steps below.
How to remove or respond to reviews
Go to Reports > Customer Reports > Feedback Report
To begin, in the top left corner, click "Feedback Details" then move to the right hand column to select the criteria for your report.
- If you are part of a group of restaurants, you can firstly select the relevant site under the "venues" drop-down.
- Choose the date range and decide if you'd like to list by the date of the visit, the date the booking was made, or the date the review was submitted.
Choose the columns you'd like to show in the report.