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FAQs

Customer Codes
Reservations - Customer Codes Tag your customer special interests. To add a customer code follow the below steps: Settings Customer Codes Add...
Tue, 14 Nov, 2023 at 1:42 PM
W8List
The W8List allows you to handle walk-ins at peak times. It will cleverly allocate walk-ins, avoiding conflict with pre-booked reservations.  To add a gu...
Wed, 15 Nov, 2023 at 9:52 AM
Merge Customers
Reports - Customer Reports  If you have multiple profiles for the same customer and would like to merge them so you just have the one profile then pleas...
Tue, 15 Nov, 2022 at 4:55 PM
Settings - Integrations
The integration settings in your diary are to connect SMS with your diary and Facebook and Instagram. Diary Configuration - Integrations SMS We...
Tue, 14 Nov, 2023 at 11:28 AM
How to deactivate your diary to accept online bookings
Settings - Diary Configuration This guide will show you how to deactivate your diary for online bookings. Go to settings - diary configuration - onl...
Thu, 19 Jan, 2023 at 1:22 PM
How to view a report of unallocated/orphaned bookings
Have you made changes to your diary which has caused your booking unallocated or be displaced resulting in an orphaned booking? Rather than sifting t...
Tue, 16 Jan, 2024 at 12:42 PM
Yield Management - How to set your covers/bookings per time slot
What is Yield Management? Yield management allows you to limit the number of bookings or covers that can book for each time-slot. It works by helping to ma...
Tue, 9 Jan, 2024 at 3:04 PM
How to Create Customer Types
Reservations - Customer Types Customer Types are another way to differentiate your customers and track them.  Add a 'tag' to a customer profile...
Mon, 20 Nov, 2023 at 3:30 PM
Microsite I Changing the No Availability Message
Settings - Online Settings How to edit the no availability message Settings  Online Settings   Interface Settings   ResDiary Widget and Portal S...
Mon, 27 Nov, 2023 at 1:38 PM
Microsite I Alternative Widget URL
Settings - Online Would you like to embed your widget on to your Dish Cult page or direct customers to different URL when they try and book on your Dish...
Mon, 27 Nov, 2023 at 1:53 PM