I have the same issue. Did anyone know a solution to it by any chance?
It takes someone with IT knowledge to do it - otherwise they can do the changes for you
If you ask, they will release access to the template email formatting tool, but it seems to involve a bit of hand-crafting of HTML, so they are very cautious about releasing this to all sites.
Translation - They've not got the resources to build a user-friendly design tool yet!
does anyone know how to edit the email sent to customers on confirmation of their booking?
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