Hi David,

Thanks for getting in touch.

Further to your request, we have made up the specification for some development work that will allow you to suppress ResDiary emails by channel which in this case would be Guestline.

There is a little complexity to add where emails may not need to be suppressed in all cases and we may well be in touch to run through what we think the solution will be.

Ewan

Thats great news Ewan

Please do get in touch if I can assist.

Regards

David

Hi Ewan

Do we have an idea of timeframe as yet?

Regards

David

Hi David,

Some other users of Property Management Solution integrations like Guestline have been asking this same question lately and we fully appreciate the problem whereby the ResDiary confirmation email isn't always necessary for room bookings.

We have also received some requests for certain channels to be exempt from email/SMS notifications due to branding or language requirements.

Theses requirements from our API partners have now all been specified and the design for the suppression of emails by channel are nearing completion.

The next step will be the development work, which although not yet scheduled, is expected to commence in March 2018.

I have switched the status of this task to 'In Progress' to better reflect the development status and will keep you updated on when you can expect this to be released.

Best Regards,

Ewan

I am looking for a solution to a duplication of information between Opera Cloud and Resdiary.

Our guests have to input their details when clicking into our confirmation link to book dining options having already provided this information at booking stage on our website.

How can this be fixed??

Looking forward to your response.

Regards

Blan