Hi Emma,

Thanks for getting in touch.

We do have a plan to add some additional functionality to our booking widget to prompt users to complete a 'How did you hear about us?' field

This development work is not yet scheduled and I will keep you updated if it does begin development.

In the meantime, if you are placing booking widgets online then you could make use of the 'Channels' function to record the users visiting the widget from a specific online source.

This doesn't of course cover the multiple ways in which customers become aware of your restaurant and I can see the value in this type of reporting.

Kind regards.

Ewan

Hi James,

Thanks for your feedback, improvements to the widget are currently underway to allow it to embed more efficiently on any web platform. This work will be followed by a list of improvements that included adding HDYH as we are aware that many of our restaurant customers highly value this information.

There is an option in the meantime to allow customers to type free text into a field on your widget which can be titled 'How did you hear about us?'

I have a guide to implementing this option below along with a screenshot of what it would look like online;

https://resdiary.freshdesk.com/support/solutions/articles/4000128194-how-to-add-custom-fields-to-your-booking-process

When work starts on implementing this as a pre-configurable dropdown list of options I will update you via this feature request post.

Kind regards,

Ewan