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Cancellation page

Dear Laura, 


We receive a lot of complaint about guest having trouble cancelling their booking online , or process not going through. 


Would it be possible to improve cancellation page so cancellation button is more visible etc. 


I tried myself i could only see ''update my booking'' cancel my reservation was not really to find and is in very written in very  small font size. 


I hope you can help. 


Thanks.  

Anna

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3 CommentsSorted by Mais antigo primeiro

Hi Anna,

Thank you for your feedback. This page is currently being re-designed and particular attention is being given to the edit/cancellation options.

I will update you as soon as we have something confirmed and updated on the portal.

Kind regards,

Ewan

Hi Anna,

We made the change to make this button to cancel a lot more prominent with a release yesterday morning. (screenshot below)

The release notes for this and other changes made are here -> https://sales.resdiary.com/release-12-5/



Kind regards,

Ewan

Os comentários a esta discussão estão agora encerrados! No entanto, pode continuar a conversação aqui: Make the CANCEL button on microsite more obvious
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