Come possiamo aiutarti oggi?

Inizia un nuovo argomento

Cancellation page

Dear Laura, 

We receive a lot of complaint about guest having trouble cancelling their booking online , or process not going through. 

Would it be possible to improve cancellation page so cancellation button is more visible etc. 

I tried myself i could only see ''update my booking'' cancel my reservation was not really to find and is in very written in very  small font size. 

I hope you can help. 



1 persona apprezza questa idea

Hi Anna,

Thank you for your feedback. This page is currently being re-designed and particular attention is being given to the edit/cancellation options.

I will update you as soon as we have something confirmed and updated on the portal.

Kind regards,


Hi Anna,

We made the change to make this button to cancel a lot more prominent with a release yesterday morning. (screenshot below)

The release notes for this and other changes made are here ->

Kind regards,