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Option to remove comments on widget

Hi,

I wish to have the comment section removed form the booking widget.   As we get no notifications that a customer has left a comment sometimes we do not see these until the day of the booking by which time its too late to deal with.


Please remove this facility I would rather customers call to discuss.

Thanks,

Stuart

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2 CommentsSorted by Popular

Hi Stuart,

We aren't currently planning to remove the comments section on booking widgets, but I appreciate that on the occasion where unrealistic requests are added this could cause you some issues. We do often find that when content added to this section is important e.g. allergies/wheelchair access that it is more beneficial to know about this in advance than upon arrival and that many customers will not phone or are able to reach you at the time of booking.

If it's okay with you, I am going to combine your request to send you alerts specifically when comments are added with an existing improvement request.

This way we can update you on any progress on this development.

Kind regards,

Ewan


Comments to this discussion are now closed! However, you can continue the conversation here: Management email notifications for bookings with comments
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