FAQs 38

• Change my opening and closing hours
• How to I stop online bookings completely for one off date range?
• How do I Reset my Password?
• How Do I Add a New User?
• Adding a New Area

View all 38

Stripe SCA 2

• Stripe SCA FAQs
• Stripe - What is it and how to use it?

Covid 19 5

• Do you need to change your set up for reopening for social distancing?
• Adjust your tables with a bulk close out
• Close Outs: Adjusting your last booking time.
• How to close out an existing area and create new areas.
• Do you need to create a new outside area in line with Covid - 19 restrictions?

ResDiary Portugal 11

• Dados I período de retenção
• Videos Formação - PC/ Portátil / Ipad
• Como criar um Widget para Reservas
• Como usar a Stripe Landing Page
• Como apagar informação de clientes

View all 11

x 0

Setup | Build Your Diary 1

• Creating a new area

Setup | Special Operations 5

• Full Demonstration - Special Operations Set Up
• How to Set up a new Segment (new operation)
• Valentine's Day
• Mother's Day
• Extending an Existing Segment

Setup | Building a Table Plan 4

• Table Plan Builder | How to Create Multiple Table Plan Views
• Table Plan Builder | How to Add Tables
• Creating, editing, and deleting tables
• Table Plan Editor | Adding & removing tables and objects.

Setup | Going Online 7

• Activate your online bookings
• Improve your online presence: Improve your online bookings
• Instagram | Adding your direct booking link to your bio
• How do I set the time before booking that customers can edit or cancel?
• How to activate/ adjust your maximum online party size.

View all 7

Setup | Importing Bookings / Customers 6

• Import your Customers and Bookings
• Export your Open Table Reservations
• Export your ToGo Reservations
• Exporting Your BookATable Reservations
• Export your OpenTable Customer Database with Restaurant Center

View all 6

Vouchers 2

• Need to remove your vouchers?
• Vouchers - New and Improved

Facebook/Instagram 0

Selfonboarding 1

• Self Onboarding - Notification Branding

Using In Service 17

• 1st Time Visitors & VIP's
• The Cancellation List
• In Service | What is the bell symbol?
• Calendar
• How do I use the Expected Arrivals list

View all 17

Function Sheets & Food-Order Management 2

• Function Sheets | How to Activate
• Function & Food-Order Sheets | Add url from Dropbox Folder

Ways to View your ResDiary 1

• The Table Plan View in Detail

Android: Resdiary Plus 2

• Android: Video Basics
• ResDiary Plus Android & IOS : Introductory videos

Online Bookings | Widget Configurator 8

• Widget Configurator | Customer Examples
• Widget Configurator | Build a custom widget
• Widget Configurator | Default Parameters
• Online Bookings | Is your website secure?
• Getting your new Widget on your Website.

View all 8

Online Bookings | Book Button 1

• Websites | Book Button

Online Bookings | Microsite | Dish Cult Listing 4

• Microsite | How to default to a date and time and more
• Updating Images, Description, and Menus on DishCult.com
• What you need to do for your Dish Cult listing
• Microsite | The Dish Cult Diner Experience

Bookings from Facebook & Instagram 3

• Taking bookings via ResDiary's Facebook and Instagram Integration
• How to disable ResDiary's Facebook and Instagram Integration
• Having difficulty connecting your Facebook and Instagram?

Manager's App 1

• Manager's App Overview

Manager Notifications & Reminders 10

• Management Notifications | Overview
• Notification Settings
• Management Notifications | How do I change which email address my notifications send from?
• Management Notifications | How do I receive Managerial Booking notifications?
• Management Notifications | How I forward booking notifications to my Mobile?

View all 10

Security | Users 8

• Importance of Multiple Users
• How do I set it up that users have to enter their username to make changes?
• Require Username and/or Password in Booking Process
• Require Username AND Password in Booking Process
• Users | 'Read Only' User Types

View all 8

Online Availability | Booking 'Cut-off' restrictions 2

• Online Availability | Advance bookings restrictions
• How to I stop online bookings for one off period?

Online Availability | Channel Management 5

• Channels | Overview
• Online Availability | Manage Bookings by Channel
• Create a 3rd Party Booking internally
• How do I remove a promotion from an online channel?
• How to turn off online availability

Marketing | Promotions 11

• Promotions | How to...
• Promotions | Add limits
• Promotions | Different Days or Dates
• Promotions | Limit Party Size and Total Covers
• Promotions | Allow Customer to Select an Area

View all 11

Marketing | Selling Vouchers 5

• Vouchers | Adding Vouchers
• Vouchers | Postage Methods
• Vouchers | Configure Payment via Stripe
• Vouchers | Getting them on your website
• Vouchers | Selling via Telephone or in Person

Marketing | Email Campaigns 11

• Creating A Marketing Campaign
• Marketing | Examples of Email Templates
• Marketing | Testing a Marketing Mailer
• How do I change the opt-in settings for my customers?
• Marketing Campaigns | Create a Marketing List

View all 11

Feedback | Reviews 1

• Reviews Widget | How to embed a reviews widget

Marketing | Analytics & Widget Tracking 6

• Analytics | How to track widget conversions using Google Analytics?
• Analytics | How to track widget conversions using Facebook pixel?
• Analytics | How to track widget conversions using Google Ads?
• Analytics | How to track widget drop off using Google Analytics?
• Analytics | How to track widget conversions without custom success page?

View all 6

Marketing | Using Analytics & Tracking Codes 11

• Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
• Analytics | Widget Tracking for Google
• Analytics | How to add Facebook’s Pixel on ResDiary widget?
• Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
• Analytics | How to set up conversion (funnel) tracking on Google Analytics?

View all 11

Maketing | Branding 1

• Thinking of Rebranding?

Microsite | Promote Bookings via ResDiary.com 5

• Microsite | Updating Search Filters
• Microsite | How to update your ResDiary Page's images
• Microsite | Updating Restaurant Information
• Microsite | How to Upload your Menus
• Microsite | How to update Restaurant Name & Address

Marketing | Booking Extras 1

• Booking Extras

Stripe Integration 7

• Stripe | Connecting Stripe with ResDiary
• Stripe | Overview & FAQs
• Stripe | Making Sense of Customer information in Stripe
• Stripe | Test Dashboard
• Stripe | How to send receipts / Enable automatic receipts

View all 7

Payments/Ticketing 4

• Stripe | Add Deposits or Track Payments
• Setting up payment/deposit (via promotions) [Ticketing]
• Setting up payments/deposits (via settings trigger) [Ticketing]
• Payments/Deposits on Resdiary [Ticketing]

Collecting Card Details (Tokenisation) 4

• Setting up Card details/Tokenisation (via Settings Trigger)
• Setting up Card details/Tokenisation (via Promotion)
• Setting up Card details/Tokenisation (via Settings Trigger)
• Stripe | Charging for 'No-Shows' or 'Late Cancellations'

Editing Reservations with Payment of Card Details 2

• Editing Reservations with Payment or Card Details (When SLP is Active)
• Editing Reservations with Payment or Card Details (When SLP is Inactive)

SMS | Silverstreet 7

• SMS | Silverstreet | How to Sign up
• SMS | Silverstreet | How to Top Up Credits
• ResDiary | Email Server/Sendgrid Info
• Tips & Tricks | Sending Quick SMS Tests {AGENT ONLY}
• SMS | Silverstreet | How to set up the time frame for SMS Reminders

View all 7

Online Availability | Close Outs 9

• Close Outs Overview
• Add a Close-out for One Day
• How do I remove a Close-out for one day?
• Adding a Recurring Close Out
• Yield Management

View all 9

CRM | Edit Customer Profiles 6

• How do I block or unblock a customer?
• Data I Retention Period
• Base de Données | Période de Rétention
• Período de conservación de datos
• Periodo di conservazione dei dati

View all 6

Pre-order User Information 11

• ResDiary Pre-Order
• Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
• Pre-Order Set-up - Step 2 - Create and edit your menu items
• Pre-order Set-up - Step 3. Creating your menus
• Pre-order Set-up - Step 4. Send out your menus

View all 11

Order and Pay 1

• Order and Pay at Table by ResDiary | Overview

Settings | Internal Booking Process 4

• Booking Codes
• Booking Process | Enable 'Leave Time' Checkbox
• How to make a booking but not send the email / SMS confirmation
• How to add 'Custom Fields' to your booking process

Adding T's & C's and Privacy Policy 1

• Adding Terms and Conditions, Privacy Notice and Retention Period

Online Standby list 1

• Booking Tools: The Standby List

ResDiary Training 2

• ResDiary Training Videos
• Start using ResDiary - Advanced Set Up

ResPhone 2

• ResPhone FAQs
• ResPhone Overview

Service Reports 5

• Running Order | Overview
• Reports | Incomplete Bookings
• Lead Time Report
• Viewing emails sent out via the 'Notification Report'
• Pre Order Report (BETA version)

Payment Reports 0

Voucher Reports 0

New Reports 12

• New booking source report
• No Shows report
• Daily Summary Report
• Booking Summary
• Customer Spend Report

View all 12

Booking Reports 6

• Report Settings | Running order
• Reports | Feedback Report - Reviews
• Here's how to extract your data from your diary
• Reports | Dashboard
• Reports | Booking Report

View all 6

iPad ResDiary Plus App 13

• ResDiary Plus (iOS) - Introductory Training Videos
• ResDiary Plus (iOS) - Creating a Booking
• ResDiary Plus iOS - Creating a Booking via Table Plan (Quick Mode)
• ResDiary Plus (iOS) Reporting a Problem or suggesting an improvement
• ResDiary Plus (iOS) - Creating a Booking in the Grid View (Quick Mode)

View all 13

Guide 49

• (IT) How to change your opening and closing hours/ Come cambiare orari di apertura e chiusura
• (IT) Add a close-out for one day/ Come creare una chiusura giornaliera
• (IT) Add a periodic close-out/ Come creare una chiusura periodica
• (IT) Add a manual close-out/ Come creare una chiusura manuale
• (IT) How to add or edit tables/ Come aggiungere o modificare tavoli

View all 49

Websites by ResDiary 4

• Websites by ResDiary " How to: edit a page ".
• Websites by ResDiary "How to: update and add a photo gallery".
• Websites by ResDiary "How to : make changes to your menu".
• Websites by ResDiary "How to : make changes to the site navigation".

Booking Tools | Facebook - Not is use currenlty 1

• Facebook I Insights

Order and Pay at Table set up 0

How to guides 3

• Event Manager - Overview
• How do I create and manage an Event Enquiry?
• Event Management - Setup Checklist

ResDiary Portugal 23

• Como alterar o meu horário de Funcionamento
• Como Criar Bloqueios
• Como remover bloqueio(s) somente para um dia especifico
• Como Desbloquear um utilizador / fazer reset á password?
• Como Criar Utilizadores

View all 23

GDPR - Privacy Policy 1

• GDPR - Privacy Policy Sample

DCR FAQs for Venues 2

• DishCult Rewards FAQs
• Your Merchant ID and Merchant Type. What they are and how to find them.