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New support ticket
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Knowledge base
FAQs
FAQs
38
Change my opening and closing hours
Close Outs Overview
How to I stop online bookings completely for one off date range?
How do I Reset my Password?
How Do I Add a New User?
View all 38
Stripe SCA
2
Stripe SCA FAQs
Stripe - What is it and how to use it?
Covid 19
6
Do you need to change your set up for reopening for social distancing?
Adjust your tables with a bulk close out
Close Outs: Adjusting your last booking time.
How to close out an existing area and create new areas.
Do you need to create a new outside area in line with Covid - 19 restrictions?
View all 6
ResDiary Portugal
7
Dados I período de retenção
Videos Formação - PC/ Portátil / Ipad
Como criar um Widget para Reservas
Como usar a Stripe Landing Page
Como apagar informação de clientes
View all 7
Setting up ResDiary
Setup | Build Your Diary
1
Creating a new area
Setup | Special Operations
5
Full Demonstration - Special Operations Set Up
How to Set up a new Segment (new operation)
Valentine's Day
Mother's Day
Extending an Existing Segment
Setup | Building a Table Plan
4
Table Plan Builder | How to Create Multiple Table Plan Views
Table Plan Builder | How to Add Tables
Creating, editing, and deleting tables
Table Plan Editor | Adding & removing tables and objects.
Setup | Going Online
6
Activate your online bookings
Improve your online presence: Improve your online bookings
Instagram | Adding your direct booking link to your bio
How do I set the time before booking that customers can edit or cancel?
How to activate/ adjust your maximum online party size.
View all 6
Setup | Importing Bookings / Customers
6
Import your Customers and Bookings
Export your Open Table Reservations
Export your ToGo Reservations
Exporting Your BookATable Reservations
Export your OpenTable Customer Database with Restaurant Center
View all 6
Vouchers
5
Voucher improvements
Need to remove your vouchers?
Vouchers | Overview
Vouchers - How do they work?
Vouchers - New and Improved
Facebook/Instagram
0
In Service
Using In Service
17
1st Time Visitors & VIP's
The Cancellation List
In Service | What is the bell symbol?
Calendar
How do I use the Expected Arrivals list
View all 17
Function Sheets & Food-Order Management
2
Function Sheets | How to Activate
Function & Food-Order Sheets | Add url from Dropbox Folder
Ways to View your ResDiary
1
The Table Plan View in Detail
Android: Resdiary Plus
1
Android: Video Basics
Booking Tools
Online Bookings | Widget Configurator
8
Widget Configurator | Customer Examples
Widget Configurator | Build a custom widget
Widget Configurator | Default Parameters
Online Bookings | Is your website secure?
Getting your new Widget on your Website.
View all 8
Online Bookings | Book Button
1
Websites | Book Button
Online Bookings | Microsite | Dish Cult Listing
4
Microsite | How to default to a date and time and more
Updating Images, Description, and Menus on DishCult.com
What you need to do for your Dish Cult listing
Microsite | The Dish Cult Diner Experience
Bookings from Facebook & Instagram
3
Taking bookings via ResDiary's Facebook and Instagram Integration
How to disable ResDiary's Facebook and Instagram Integration
Having difficulty connecting your Facebook and Instagram?
Management Functions
Manager's App
1
Manager's App Overview
Manager Notifications & Reminders
10
Management Notifications | Overview
Notification Settings
Management Notifications | How do I change which email address my notifications send from?
Management Notifications | How do I receive Managerial Booking notifications?
Management Notifications | How I forward booking notifications to my Mobile?
View all 10
Security | Users
8
Importance of Multiple Users
How do I set it up that users have to enter their username to make changes?
Require Username and/or Password in Booking Process
Require Username AND Password in Booking Process
Users | 'Read Only' User Types
View all 8
Availability | Rules & Restrictions
Online Availability | Booking 'Cut-off' restrictions
2
Online Availability | Advance bookings restrictions
How to I stop online bookings for one off period?
Online Availability | Channel Management
5
Channels | Overview
Online Availability | Manage Bookings by Channel
Create a 3rd Party Booking internally
How do I remove a promotion from an online channel?
How to turn off online availability
Marketing your Restaurant
Marketing | Promotions
11
Promotions | How to...
Promotions | Add limits
Promotions | Different Days or Dates
Promotions | Limit Party Size and Total Covers
Promotions | Allow Customer to Select an Area
View all 11
Marketing | Selling Vouchers
7
Vouchers | Overview
Vouchers | Defining & Adding Vouchers
Vouchers | Postage Methods
Vouchers | Configure Payment via Stripe
Vouchers | Getting them on your website
View all 7
Marketing | Email Campaigns
11
Creating A Marketing Campaign
Marketing | Examples of Email Templates
Marketing | Testing a Marketing Mailer
How do I change the opt-in settings for my customers?
Marketing Campaigns | Create a Marketing List
View all 11
Feedback | Reviews
1
Reviews Widget | How to embed a reviews widget
Marketing | Analytics & Widget Tracking
6
Analytics | How to track widget conversions using Google Analytics?
Analytics | How to track widget conversions using Facebook pixel?
Analytics | How to track widget conversions using Google Ads?
Analytics | How to track widget drop off using Google Analytics?
Analytics | How to track widget conversions without custom success page?
View all 6
Marketing | Using Analytics & Tracking Codes
11
Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
Analytics | Widget Tracking for Google
Analytics | How to add Facebook’s Pixel on ResDiary widget?
Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
Analytics | How to set up conversion (funnel) tracking on Google Analytics?
View all 11
Maketing | Branding
1
Thinking of Rebranding?
Microsite | Promote Bookings via ResDiary.com
5
Microsite | Updating Search Filters
Microsite | How to update your ResDiary Page's images
Microsite | Updating Restaurant Information
Microsite | How to Upload your Menus
Microsite | How to update Restaurant Name & Address
Marketing | Booking Extras
1
Booking Extras
Payments/Ticketing & Storing Card Details
Stripe Integration
7
Stripe | Connecting Stripe with ResDiary
Stripe | Overview & FAQs
Stripe | Making Sense of Customer information in Stripe
Stripe | Test Dashboard
Stripe | How to send receipts / Enable automatic receipts
View all 7
Payments/Ticketing
4
Stripe | Add Deposits or Track Payments
Setting up payment/deposit (via promotions) [Ticketing]
Setting up payments/deposits (via settings trigger) [Ticketing]
Payments/Deposits on Resdiary [Ticketing]
Collecting Card Details (Tokenisation)
4
Setting up Card details/Tokenisation (via Settings Trigger)
Setting up Card details/Tokenisation (via Promotion)
Setting up Card details/Tokenisation (via Settings Trigger)
Stripe | Charging for 'No-Shows' or 'Late Cancellations'
Editing Reservations with Payment of Card Details
2
Editing Reservations with Payment or Card Details (When SLP is Active)
Editing Reservations with Payment or Card Details (When SLP is Inactive)
Email & SMS Notifications
SMS | Silverstreet
7
SMS | Silverstreet | How to Sign up
SMS | Silverstreet | How to Top Up Credits
ResDiary | Email Server/Sendgrid Info
Tips & Tricks | Sending Quick SMS Tests {AGENT ONLY}
SMS | Silverstreet | How to set up the time frame for SMS Reminders
View all 7
CRM | Customer Database
Online Availability | Close Outs
7
Add a Close-out for One Day
How do I remove a Close-out for one day?
Adding a Recurring Close Out
Yield Management
How To Close-out Individual Tables or Time-slots
View all 7
CRM | Edit Customer Profiles
6
How do I block or unblock a customer?
Data I Retention Period
Base de Données | Période de Rétention
Período de conservación de datos
Periodo di conservazione dei dati
View all 6
Pre-orders
Pre-order User Information
12
Introduction to Pre-order
ResDiary Pre-Order
Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
Pre-Order Set-up - Step 2 - Create and edit your menu items
Pre-order Set-up - Step 3. Creating your menus
View all 12
Order and Pay
1
Order and Pay at Table by ResDiary | Overview
Settings
Settings | Internal Booking Process
4
Booking Codes
Booking Process | Enable 'Leave Time' Checkbox
How to make a booking but not send the email / SMS confirmation
How to add 'Custom Fields' to your booking process
Adding T's & C's and Privacy Policy
1
Adding Terms and Conditions, Privacy Policy and Retention Period
Online Standby list
1
Online Standby list - what is it and how does it work?
Training
ResDiary Training
2
ResDiary Training Videos
ResDiary Ready?
ResPhone
ResPhone
2
ResPhone FAQs
ResPhone Overview
ResDiary Reports
Service Reports
5
Running Order | Overview
Reports | Incomplete Bookings
Lead Time Report
Viewing emails sent out via the 'Notification Report'
Pre Order Report (BETA version)
Payment Reports
0
Voucher Reports
0
New Reports
12
New booking source report
No Shows report
Daily Summary Report
Booking Summary
Customer Spend Report
View all 12
Booking Reports
6
Report Settings | Running order
Reports | Feedback Report - Reviews
Here's how to extract your data from your diary
Reports | Dashboard
Reports | Booking Report
View all 6
iPad App | ResDiary Plus (iOS)
iPad ResDiary Plus App
14
About the ResDiary Plus App
ResDiary Plus (iOS) - Introductory Training Videos
ResDiary Plus (iOS) - Creating a Booking
ResDiary Plus iOS - Creating a Booking via Table Plan (Quick Mode)
ResDiary Plus (iOS) Reporting a Problem or suggesting an improvement
View all 14
ResDiary Italia
Guide
34
(IT) How to change your opening and closing hours/ Come cambiare orari di apertura e chiusura
(IT) Add a close-out for one day/ Come creare una chiusura giornaliera
(IT) Add a periodic close-out/ Come creare una chiusura periodica
(IT) Add a manual close-out/ Come creare una chiusura manuale
(IT) How to add or edit tables/ Come aggiungere o modificare tavoli
View all 34
Websites by ResDiary
Websites by ResDiary
4
Websites by ResDiary " How to: edit a page ".
Websites by ResDiary "How to: update and add a photo gallery".
Websites by ResDiary "How to : make changes to your menu".
Websites by ResDiary "How to : make changes to the site navigation".
ResDiary Staff Only
Booking Tools | Facebook - Not is use currenlty
1
Facebook I Insights
Micros
0
Order and Pay at Table set up
0
Event Manager
How to guides
3
Event Manager - Overview
How do I create and manage an Event Enquiry?
Event Management - Setup Checklist
ResDiary Portugal
ResDiary Portugal
19
Como alterar o meu horário de Funcionamento
Como Criar Bloqueios
Como remover bloqueio(s) somente para um dia especifico
Como Desbloquear um utilizador / fazer reset á password?
Como Criar Utilizadores
View all 19