FAQs 35

• Change my opening and closing hours
• Close Outs Overview
• How to I stop online bookings for one off period?
• How do I unblock my Username?
• How Do I Add a New User?

See all 35 articles

Stripe SCA 1

• Stripe SCA FAQs

Covid 19 3

• Do you need to change your set up for reopening for social distancing?
• Adjust your tables with a bulk close out
• Close Outs: Adjusting your last booking time.

Setup | Build Your Diary 1

• Creating a new area

Setup | Special Operations 5

• Full Demonstration - Special Operations Set Up
• How to Set up a new Segment (new operation)
• Valentine's Day
• Mother's Day
• Extending existing segment

Setup | Building a Table Plan 4

• Table Plan Builder | How to Create Multiple Table Plan Views
• Table Plan Builder | How to Add Tables
• Creating, editing, and deleting tables
• Table Plan Editor | Adding & removing tables and objects.

Setup | Going Online 5

• Activate your online bookings
• Improve your online presence: Improve your online bookings
• Instagram | Adding your direct booking link to your bio
• How do I set the time before booking that customers can edit or cancel?
• How to activate/ adjust your maximum online party size.

Setup | Importing Bookings / Customers 6

• Import your Customers and Bookings
• Export your Open Table Reservations
• Export your ToGo Reservations
• Exporting Your BookATable Reservations
• Export your OpenTable Customer Database with Restaurant Center

See all 6 articles

Vouchers 2

• Voucher improvements
• Need to remove your vouchers?

The Basics 10

• Different Ways to View Your Diary
• Making a Booking
• Editing a Booking
• Cancelling a Booking
• Booking History

See all 10 articles

Using In Service 14

• 1st Time Visitors & VIP's
• The Cancellation List
• In Service | What is the bell symbol?
• Calendar
• How do I use the Expected Arrivals list

See all 14 articles

Function Sheets & Food-Order Management 2

• Function Sheets | How to Activate
• Function & Food-Order Sheets | Add url from Dropbox Folder

Ways to View your ResDiary 1

• The Table Plan View in Detail

Android: Resdiary Plus 1

• Android: Video Basics

Booking Tools | Social Media 2

• Facebook I Insights
• Booking Tools I Add a book button to Facebook

Online Bookings | Widget Configurator 6

• Widget Configurator | Customer Examples
• Widget Configurator | Build a custom widget
• Widget Configurator | Default Parameters
• Online Bookings | Is your website secure?
• Getting your new Widget on your Website.

See all 6 articles

Online Bookings | Book Button 1

• Websites | Book Button

Online Bookings | Microsite 2

• Microsite | How to default to a date and time and more
• Updating Microsite Images, Description, and Menus

Manager's App 1

• Manager's App Overview

Manager Notifications & Reminders 10

• Management Notifications | Overview
• Notification Settings
• Management Notifications | How do I change which email address my notifications send from?
• Management Notifications | How do I receive Managerial Booking notifications?
• Management Notifications | How I forward booking notifications to my Mobile?

See all 10 articles

Security | Users 7

• Importance of Multiple Users
• How do I set it up that users have to enter their username to make changes?
• Require Username in Booking Process
• Require Username AND Password in Booking Process
• Users | 'Read Only' User Types

See all 7 articles

Online Availability | Booking 'Cut-off' restrictions 2

• Online Availability | Advance bookings restrictions
• Online Availability | Where can I set advance booking restrictions

Online Availability | Channel Management 6

• Channels | Overview
• Online Availability | Manage Bookings by Channel
• Introduction to Concierge and 3rd Party Bookings
• Create a 3rd Party Booking internally
• How do I remove a promotion from an online channel?

See all 6 articles

Marketing | Promotions 11

• Promotions | How to...
• Promotions | Add limits
• Promotions | Different Days or Dates
• Promotions | Limit Covers Size and Total Covers
• Promotions | Allow Customer to Select an Area

See all 11 articles

Marketing | Selling Vouchers 7

• Vouchers | Overview
• Vouchers | Defining & Adding Vouchers
• Vouchers | Postage Methods
• Vouchers | Configure Payment via Stripe
• Vouchers | Getting them on your website

See all 7 articles

Marketing | Email Campaigns 10

• Creating A Marketing Campaign
• Marketing | Testing a Marketing Mailer
• How do I change the opt-in settings for my customers?
• Marketing Campaigns | Create a Marketing List
• Manage Templates | How to Resize an Image

See all 10 articles

Feedback | Reviews 1

• Reviews Widget | How to embed a reviews widget

Marketing | Analytics & Widget Tracking 7

• Analytics | How to track widget conversions using Google Analytics?
• Analytics | How to track widget conversions using Facebook pixel?
• Analytics | How to track widget conversions using Google Ads?
• Analytics | How to track widget drop off using Google Analytics?
• Analytics | How to track widget conversions without custom success page?

See all 7 articles

Marketing | Using Analytics & Tracking Codes 9

• Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
• Analytics | How to add Facebook’s Pixel on ResDiary widget?
• Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
• Analytics | How to set up conversion (funnel) tracking on Google Analytics?
• Analytics | How to track conversions using Widget Configurator

See all 9 articles

Maketing | Branding 1

• Thinking of Rebranding?

Microsite | Promote Bookings via ResDiary.com 6

• Microsite | Updating Search Filters
• Microsite | How to update your ResDiary Page's images
• Microsite | Updating Restaurant Information
• Microsite | How to Upload your Menus
• Microsite | How to update Restaurant Name & Address

See all 6 articles

Marketing | Booking Extras 1

• Booking Extras

Stripe Integration 7

• Stripe | Connecting Stripe with ResDiary
• Stripe | Overview & FAQs
• Stripe | Making Sense of Customer information in Stripe
• Stripe | Test Dashboard
• Stripe | How to send receipts / Enable automatic receipts

See all 7 articles

Payments/Ticketing 4

• Stripe | Add Deposits or Track Payments
• Payments on ResDiary [Ticketing]
• Setting up payment/deposit (via promotions) [Ticketing]
• Setting up payments/deposits (via settings trigger) [Ticketing]

Collecting Card Details (Tokenisation) 3

• Storing Card Details via Stripe (Tokenisation)
• Setting up Card details/Tokenisation (via Settings Trigger)
• Setting up Card details/Tokenisation (via Promotion)

Editing Reservations with Payment of Card Details 2

• Editing Reservations with Payment or Card Details (When SLP is Active)
• Editing Reservations with Payment or Card Details (When SLP is Inactive)

SMS | Silverstreet 6

• SMS | Silverstreet | How to Sign up
• SMS | Silverstreet | How to integrate Silverstreet with ResDiary
• SMS | Silverstreet | How to set up the time frame for SMS Reminders
• SMS | Silverstreet | How to Top Up Credits
• ResDiary | Email Server/Sendgrid Info

See all 6 articles

Online Availability | Close Outs 7

• Add a Close-out for One Day
• How do I remove a Close-out for one day?
• Adding a Recurring Close Out
• Yield Management
• How To Close-out Individual Tables or Time-slots

See all 7 articles

CRM | Edit Customer Profiles 7

• How do I block or unblock a customer?
• How to Merge Customer's Profiles
• Data I Retention Period
• Dados I período de retenção
• Base de Données | Période de Rétention

See all 7 articles

Pre-order User Information 12

• Introduction to Pre-order
• ResDiary Pre-Order
• Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
• Pre-Order Set-up - Step 2 - Create and edit your menu items
• Pre-order Set-up - Step 3. Creating your menus

See all 12 articles

Order and Pay 1

• Order and Pay at Table by ResDiary | Overview

Settings | Internal Booking Process 2

• Booking Process | Enable 'Leave Time' Checkbox
• How to make a booking but not send the email / SMS confirmation

Adding T's & C's and Privacy Policy 1

• Adding Terms and Conditions and Privacy Policy

ResDiary Training 2

• ResDiary Training Videos
• ResDiary Ready?

ResPhone 2

• ResPhone FAQs
• ResPhone Overview

Service Reports 4

• Running Order | Overview
• Incomplete Bookings
• Lead Time Report
• Viewing emails sent out via the 'Notification Report'

Payment Reports 0

Voucher Reports 0

New Reports 12

• Setup Audit Change Report
• New booking source report
• No Shows report
• Daily Summary Report
• Booking Summary

See all 12 articles

Booking Reports 3

• Reports | Customer List
• Reports | Feedback Report
• Here's how to extract your data from your diary

iPad ResDiary Plus App 15

• About the ResDiary Plus App
• ResDiary Plus (iOS) - Introductory Training Videos
• ResDiary Plus (iOS) - Make a Booking through the 'Book Now' Button
• How to Clear your Cache on you iPad
• ResDiary Plus (iOS) - Creating a Booking

See all 15 articles

Domande Frequenti 18

• Come cambiare gli orari di apertura e di chiusura del vostro diario
• Come creare una chiusura giornaliera
• Come creare una chiusura periodica
• Come creare una chiusura manuale
• Come aggiungere/modificare tavoli

See all 18 articles

Websites by ResDiary 4

• Websites by ResDiary " How to: edit a page ".
• Websites by ResDiary "How to: update and add a photo gallery".
• Websites by ResDiary "How to : make changes to your menu".
• Websites by ResDiary "How to : make changes to the site navigation".

Micros 0

Order and Pay at Table set up 0

How to guides 3

• Event Manager - Overview
• How do I create and manage an Event Enquiry?
• Event Management - Setup Checklist