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Knowledge base
FAQs
Stripe SCA
1
Stripe SCA FAQs
Covid 19
4
Do you need to change your set up for reopening for social distancing?
Adjust your tables with a bulk close out
Close Outs: Adjusting your last booking time.
How to close out an existing area and create new areas.
Setting up ResDiary
Setup | Build Your Diary
1
Creating a new area
Setup | Special Operations
5
Full Demonstration - Special Operations Set Up
How to Set up a new Segment (new operation)
Valentine's Day
Mother's Day
Extending existing segment
Setup | Building a Table Plan
4
Table Plan Builder | How to Create Multiple Table Plan Views
Table Plan Builder | How to Add Tables
Creating, editing, and deleting tables
Table Plan Editor | Adding & removing tables and objects.
Setup | Going Online
5
Activate your online bookings
Improve your online presence: Improve your online bookings
Instagram | Adding your direct booking link to your bio
How do I set the time before booking that customers can edit or cancel?
How to activate/ adjust your maximum online party size.
Setup | Importing Bookings / Customers
6
Import your Customers and Bookings
Export your Open Table Reservations
Export your ToGo Reservations
Exporting Your BookATable Reservations
Export your OpenTable Customer Database with Restaurant Center
See all 6 articles
Vouchers
2
Voucher improvements
Need to remove your vouchers?
In Service
The Basics
10
Different Ways to View Your Diary
Making a Booking
Editing a Booking
Cancelling a Booking
Booking History
See all 10 articles
Using In Service
14
1st Time Visitors & VIP's
The Cancellation List
In Service | What is the bell symbol?
Calendar
How do I use the Expected Arrivals list
See all 14 articles
Function Sheets & Food-Order Management
2
Function Sheets | How to Activate
Function & Food-Order Sheets | Add url from Dropbox Folder
Ways to View your ResDiary
1
The Table Plan View in Detail
Android: Resdiary Plus
1
Android: Video Basics
Booking Tools
Booking Tools | Social Media
2
Facebook I Insights
Booking Tools I Add a book button to Facebook
Online Bookings | Widget Configurator
7
Widget Configurator | Customer Examples
Widget Configurator | Build a custom widget
Widget Configurator | Default Parameters
Online Bookings | Is your website secure?
Getting your new Widget on your Website.
See all 7 articles
Online Bookings | Book Button
1
Websites | Book Button
Online Bookings | Microsite
2
Microsite | How to default to a date and time and more
Updating Microsite Images, Description, and Menus
Management Functions
Manager's App
1
Manager's App Overview
Manager Notifications & Reminders
10
Management Notifications | Overview
Notification Settings
Management Notifications | How do I change which email address my notifications send from?
Management Notifications | How do I receive Managerial Booking notifications?
Management Notifications | How I forward booking notifications to my Mobile?
See all 10 articles
Security | Users
7
Importance of Multiple Users
How do I set it up that users have to enter their username to make changes?
Require Username in Booking Process
Require Username AND Password in Booking Process
Users | 'Read Only' User Types
See all 7 articles
Availability | Rules & Restrictions
Online Availability | Booking 'Cut-off' restrictions
3
Online Availability | Advance bookings restrictions
Online Availability | Where can I set advance booking restrictions
How to I stop online bookings for one off period?
Online Availability | Channel Management
6
Channels | Overview
Online Availability | Manage Bookings by Channel
Introduction to Concierge and 3rd Party Bookings
Create a 3rd Party Booking internally
How do I remove a promotion from an online channel?
See all 6 articles
Marketing your Restaurant
Marketing | Promotions
11
Promotions | How to...
Promotions | Add limits
Promotions | Different Days or Dates
Promotions | Limit Covers Size and Total Covers
Promotions | Allow Customer to Select an Area
See all 11 articles
Marketing | Selling Vouchers
7
Vouchers | Overview
Vouchers | Defining & Adding Vouchers
Vouchers | Postage Methods
Vouchers | Configure Payment via Stripe
Vouchers | Getting them on your website
See all 7 articles
Marketing | Email Campaigns
11
Creating A Marketing Campaign
Marketing | Examples of Email Templates
Marketing | Testing a Marketing Mailer
How do I change the opt-in settings for my customers?
Marketing Campaigns | Create a Marketing List
See all 11 articles
Feedback | Reviews
1
Reviews Widget | How to embed a reviews widget
Marketing | Analytics & Widget Tracking
7
Analytics | How to track widget conversions using Google Analytics?
Analytics | How to track widget conversions using Facebook pixel?
Analytics | How to track widget conversions using Google Ads?
Analytics | How to track widget drop off using Google Analytics?
Analytics | How to track widget conversions without custom success page?
See all 7 articles
Marketing | Using Analytics & Tracking Codes
11
Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
Analytics | Widget Tracking for Google
Analytics | How to add Facebook’s Pixel on ResDiary widget?
Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
Analytics | How to set up conversion (funnel) tracking on Google Analytics?
See all 11 articles
Maketing | Branding
1
Thinking of Rebranding?
Microsite | Promote Bookings via ResDiary.com
6
Microsite | Updating Search Filters
Microsite | How to update your ResDiary Page's images
Microsite | Updating Restaurant Information
Microsite | How to Upload your Menus
Microsite | How to update Restaurant Name & Address
See all 6 articles
Marketing | Booking Extras
1
Booking Extras
Payments/Ticketing & Storing Card Details
Stripe Integration
7
Stripe | Connecting Stripe with ResDiary
Stripe | Overview & FAQs
Stripe | Making Sense of Customer information in Stripe
Stripe | Test Dashboard
Stripe | How to send receipts / Enable automatic receipts
See all 7 articles
Payments/Ticketing
4
Stripe | Add Deposits or Track Payments
Payments on ResDiary [Ticketing]
Setting up payment/deposit (via promotions) [Ticketing]
Setting up payments/deposits (via settings trigger) [Ticketing]
Collecting Card Details (Tokenisation)
3
Storing Card Details via Stripe (Tokenisation)
Setting up Card details/Tokenisation (via Promotion)
Setting up Card details/Tokenisation (via Settings Trigger)
Editing Reservations with Payment of Card Details
2
Editing Reservations with Payment or Card Details (When SLP is Active)
Editing Reservations with Payment or Card Details (When SLP is Inactive)
Email & SMS Notifications
SMS | Silverstreet
6
SMS | Silverstreet | How to Sign up
SMS | Silverstreet | How to integrate Silverstreet with ResDiary
SMS | Silverstreet | How to set up the time frame for SMS Reminders
SMS | Silverstreet | How to Top Up Credits
ResDiary | Email Server/Sendgrid Info
See all 6 articles
CRM | Customer Database
Online Availability | Close Outs
7
Add a Close-out for One Day
How do I remove a Close-out for one day?
Adding a Recurring Close Out
Yield Management
How To Close-out Individual Tables or Time-slots
See all 7 articles
CRM | Edit Customer Profiles
7
How do I block or unblock a customer?
How to Merge Customer's Profiles
Data I Retention Period
Dados I período de retenção
Base de Données | Période de Rétention
See all 7 articles
Pre-orders
Pre-order User Information
12
Introduction to Pre-order
ResDiary Pre-Order
Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
Pre-Order Set-up - Step 2 - Create and edit your menu items
Pre-order Set-up - Step 3. Creating your menus
See all 12 articles
Order and Pay
1
Order and Pay at Table by ResDiary | Overview
Settings
Settings | Internal Booking Process
2
How to make a booking but not send the email / SMS confirmation
DRAFT - How to add 'Custom Fields' to your booking process
Adding T's & C's and Privacy Policy
1
Adding Terms and Conditions and Privacy Policy
Training
ResDiary Training
2
ResDiary Training Videos
ResDiary Ready?
ResPhone
ResPhone
2
ResPhone FAQs
ResPhone Overview
ResDiary Reports
Service Reports
4
Running Order | Overview
Incomplete Bookings
Lead Time Report
Viewing emails sent out via the 'Notification Report'
Payment Reports
0
Voucher Reports
0
New Reports
12
Setup Audit Change Report
New booking source report
No Shows report
Daily Summary Report
Booking Summary
See all 12 articles
Booking Reports
3
Reports | Customer List
Reports | Feedback Report
Here's how to extract your data from your diary
iPad App | ResDiary Plus (iOS)
iPad ResDiary Plus App
15
About the ResDiary Plus App
ResDiary Plus (iOS) - Introductory Training Videos
ResDiary Plus (iOS) - Make a Booking through the 'Book Now' Button
How to Clear your Cache on you iPad
ResDiary Plus (iOS) - Creating a Booking
See all 15 articles
ResDiary Italia
Domande Frequenti
18
Come cambiare gli orari di apertura e di chiusura del vostro diario
Come creare una chiusura giornaliera
Come creare una chiusura periodica
Come creare una chiusura manuale
Come aggiungere/modificare tavoli
See all 18 articles
Websites by ResDiary
Websites by ResDiary
4
Websites by ResDiary " How to: edit a page ".
Websites by ResDiary "How to: update and add a photo gallery".
Websites by ResDiary "How to : make changes to your menu".
Websites by ResDiary "How to : make changes to the site navigation".
ResDiary Staff Only
Micros
0
Order and Pay at Table set up
0
Event Manager
How to guides
3
Event Manager - Overview
How do I create and manage an Event Enquiry?
Event Management - Setup Checklist