Restricting online bookings before arrival

You can set rules for the timeframe in which online bookings can be made in advance of customer's arrival. This setting is available to be implemented as a rule before 'Visit' or 'Service'

Restrict online bookings before 'Service' or 'Visit'

Before your service begins e.g. before Dinner begins at 5pm you can decide when customers will no longer be able to make online bookings. You may for example like to know of all the bookings you have for Dinner by 4pm in which case you could set the restriction to 60minutes before service. If you would prefer this can also be applied to 'Visit' in which case bookings can be made for your whole day but only within a certain timeframe of arrival.

You can apply both these rules by following the steps below;

  • Go to Settings
  • Services
  • Select the 'Edit' icon beside the service which you require to implement online restrictions to
  • Look to the bottom right hand side for the setting titled 'Online Booking Restriction'
  • Enter the required time restriction before service or visit in minutes

NOTE: These settings let you stop accepting online bookings X minutes before the start of service, or before the visit time of the booking. You can take internal bookings at anytime.

You can also add a master setting to your diary if you want all your services to have the same restriction instead of having to go to each service and you can do this from within the diary by going to Settings - Online settings - Update the restriction below and save. 

If you set these values to ‘0’ this means there is no restriction in place and if you have your restriction in the services section set as '0' then the default restriction from your bookings setting will be used in Settings - Online Settings.  If you have a restriction setup in your master setting and service settings then your service restriction will override your master setting above.