FAQs 39

• Change my opening and closing hours
• How to I stop online bookings completely for one off date range?
• Restaurant Areas | Add an area without cover limitations
• How do I find my ResDiary ID ?
• Diary Running Slow?

See all 39 articles

Stripe SCA 2

• Stripe SCA FAQs
• Stripe - What is it and how to use it?

ResDiary Portugal 15

• Dados I período de retenção
• Videos Formação - PC/ Portátil / Ipad
• Como criar um Widget para Reservas
• Como usar a Stripe Landing Page
• Como apagar informação de clientes

See all 15 articles

Setup | Build Your Diary 1

• Creating a new area

Setup | Special Operations 3

• Full Demonstration - Special Operations Set Up
• What are segments and how do I create them?
• How to extend an existing segment

Setup | Building a Table Plan 2

• How to create, edit and delete a table
• How to create a table plan view using table plan editor

Setup | Going Online 5

• Improve your online presence: Improve your online bookings
• How do I set the time before booking that customers can edit or cancel?
• How to adjust your online availability and maximum party size
• How to activate your diary to accept online bookings
• Default your group widget to a specific venue

Setup | Importing Bookings / Customers 6

• Import your Customers and Bookings
• Export your Open Table Reservations
• Export your ToGo Reservations
• Exporting Your BookATable Reservations
• Export your OpenTable Customer Database with Restaurant Center

See all 6 articles

Vouchers 4

• Need to edit/remove your vouchers?
• Vouchers Overview
• Redeem Vouchers
• Extend/Cancel/Resend Vouchers

Facebook/Instagram 0

Selfonboarding 1

• Self Onboarding - Notification Branding

Using In Service 16

• 1st Time Visitors & VIP's
• The Cancellation List
• In Service | What is the bell symbol?
• How do I use the Expected Arrivals list
• How do I make repeat bookings?

See all 16 articles

Function Sheets & Food-Order Management 1

• Function & Food-Order Sheets | Add url from Dropbox Folder

Ways to View your ResDiary 0

Android: Resdiary Plus 2

• Android: Video Basics
• ResDiary Plus Android & IOS : Introductory videos

Online Bookings | Widget Configurator 7

• Widget Configurator | Build a custom widget
• Widget Configurator | Default Parameters
• Online Bookings | Is your website secure?
• Getting your new widget on your website.
• Widget Configurator | Locating the URL only

See all 7 articles

Online Bookings | Book Button 0

Online Bookings | Microsite | Dish Cult Listing 5

• Microsite | How to default to a date and time and more
• Venue and Dish Cult listing details
• What you need to do for your Dish Cult listing
• Microsite | The Dish Cult Diner Experience
• Adding images to your Dish Cult listing

Manager's App 1

• Manager's App Overview

Manager Notifications & Reminders 5

• How to set up notifications for your customers and staff
• Management Notifications | Daily Summary & Feedback Notifications
• Management Notifications | How to set up VIP alerts?
• Management Notifications | Internal Booking Reminders
• Messages | How to show important booking information to staff

Security | Users 9

• Set up the request for username andor password in the booking process
• What does read only access allow?
• How to add new a user or edit an existing user
• Access ResDiary from specific IP addresses
• What does general user/hosts access allow?

See all 9 articles

Online Availability | Booking 'Cut-off' restrictions 1

• Online Availability | Advance bookings restrictions

Online Availability | Channel Management 4

• Channels | Overview
• Manage bookings by channel - online availability
• Create a 3rd Party Booking internally
• How do I remove a promotion from an online channel?

Marketing | Promotions 10

• Promotions | How to...
• Promotions | Different Days or Dates
• Promotions | Limit Party Size and Total Covers
• Promotions | Allow Customer to Select an Area
• Promotions | Different Duration Times

See all 10 articles

Marketing | Selling Vouchers 5

• Vouchers | Adding Vouchers
• Vouchers | Postage Methods
• Vouchers | Configure Payment via Stripe
• Vouchers | Getting them on your website
• Vouchers | Selling via Telephone or in Person

Marketing | Email Campaigns 16

• How to create a marketing campaign
• Marketing | Examples of Email Templates
• Marketing | Testing a Marketing Mailer
• How do I change the opt-in settings for my customers?
• How to create a marketing list for a marketing campaign - Step 1

See all 16 articles

Feedback | Reviews 1

• Reviews Widget | How to embed a reviews widget

Marketing | Analytics & Widget Tracking 6

• Analytics | How to track widget conversions using Google Analytics?
• Analytics | How to track widget conversions using Facebook pixel?
• Analytics | How to track widget conversions using Google Ads?
• Analytics | How to track widget drop off using Google Analytics?
• Analytics | How to track widget conversions without custom success page?

See all 6 articles

Marketing | Using Analytics & Tracking Codes 11

• Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
• Analytics | Widget Tracking for Google
• Analytics | How to add Facebook’s Pixel on ResDiary widget?
• Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
• Analytics | How to set up conversion (funnel) tracking on Google Analytics?

See all 11 articles

Maketing | Branding 0

Microsite | Promote Bookings via ResDiary.com 3

• Microsite | Updating Search Filters
• Microsite | How to Upload your Menus
• Microsite | How to update Restaurant Name & Address

Marketing | Booking Extras 1

• Booking Extras

Stripe Integration 7

• Stripe | Connecting Stripe with ResDiary
• Stripe | Overview & FAQs
• Stripe | Making Sense of Customer information in Stripe
• Stripe | Test Dashboard
• Stripe | How to send receipts / Enable automatic receipts

See all 7 articles

Payments/Ticketing 6

• Stripe | Add Deposits or Track Payments
• Setting up payment/deposit (via promotions) [Ticketing]
• How to set up deposit/payment required (via Settings Trigger)
• How do I enable different payment methods?
• How do I send customers an email to submit payment details securely?

See all 6 articles

Collecting Card Details (Tokenisation) 4

• Setting up Card details/Tokenisation (via Promotion)
• How to set up card details/tokenisation required (via Settings Trigger)
• How to add card details to a promotion
• Stripe | Charging for 'No-Shows' or 'Late Cancellations'

Editing Reservations with Payment of Card Details 2

• Editing Reservations with Payment or Card Details (When SLP is Active)
• Editing Reservations with Payment or Card Details (When SLP is Inactive)

SMS | Silverstreet 7

• How to sign up for a SMS Silverstreet account
• SMS | Silverstreet | How to Top Up Credits
• ResDiary | Email Server/Sendgrid Info
• Tips & Tricks | Sending Quick SMS Tests {AGENT ONLY}
• SMS | Silverstreet | How to set up the time frame for SMS Reminders

See all 7 articles

Online Availability | Close Outs 10

• Close Outs Overview
• Add a Close-out for One Day
• Adjust your tables with a bulk close out
• How do I remove a Close-out for one day?
• Close Outs: Adjusting your last booking time.

See all 10 articles

CRM | Edit Customer Profiles 5

• How do I block or unblock a customer?
• How to set your data retention policy
• Base de Données | Période de Rétention
• Período de conservación de datos
• Periodo di conservazione dei dati

Pre-order User Information 11

• ResDiary Pre-Order
• Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
• Pre-Order Set-up - Step 2 - Create and edit your menu items
• Pre-order Set-up - Step 3. Creating your menus
• Pre-order Set-up - Step 4. Send out your menus

See all 11 articles

Order and Pay 1

• Order and Pay at Table by ResDiary | Overview

Settings | Internal Booking Process 3

• Booking Codes
• How to make a booking but not send the email / SMS confirmation
• How to add 'Custom Fields' to your booking process

Adding T's & C's and Privacy Policy 1

• Adding Terms and Conditions, Privacy Notice and Retention Period

Online Standby list 1

• Standby List

ResDiary Training 2

• ResDiary Training Videos
• Start using ResDiary - Advanced Set Up

ResPhone 2

• ResPhone FAQs
• ResPhone Overview

Service Reports 6

• Running Order | Overview
• What are incomplete bookings and why do I have them?
• Lead Time Report
• Viewing emails sent out via the 'Notification Report'
• Pre Order Report (BETA version)

See all 6 articles

Payment Reports 1

• Where can I view my Stripe invoices?

Voucher Reports 0

New Reports 12

• New booking source report
• No Shows report
• Daily Summary Report
• Booking Summary
• Customer Spend Report

See all 12 articles

Booking Reports 6

• Report Settings | Running order
• Reports | Feedback Report - Reviews
• Here's how to extract your data from your diary
• Reports | Dashboard
• Reports | Booking Report

See all 6 articles

iPad ResDiary Plus App 13

• ResDiary Plus (iOS) - Introductory Training Videos
• ResDiary Plus (iOS) - Creating a Booking
• ResDiary Plus iOS - Creating a Booking via Table Plan (Quick Mode)
• ResDiary Plus (iOS) Reporting a Problem or suggesting an improvement
• ResDiary Plus (iOS) - Creating a Booking in the Grid View (Quick Mode)

See all 13 articles

Guide 55

• (IT) How to change your opening and closing hours/ Come cambiare orari di apertura e chiusura
• (IT) Add a close-out for one day/ Come creare una chiusura giornaliera
• (IT) Add a periodic close-out/ Come creare una chiusura periodica
• (IT) Add a manual close-out/ Come creare una chiusura manuale
• (IT) How to add or edit tables/ Come aggiungere o modificare tavoli

See all 55 articles

Websites by ResDiary 4

• Websites by ResDiary " How to: edit a page ".
• Websites by ResDiary "How to: update and add a photo gallery".
• Websites by ResDiary "How to : make changes to your menu".
• Websites by ResDiary "How to : make changes to the site navigation".

Booking Tools | Facebook - Not is use currenlty 1

• Facebook I Insights

Bookings from Facebook & Instagram 3

• Taking bookings via ResDiary's Facebook and Instagram Integration
• How to disable ResDiary's Facebook and Instagram Integration
• Having difficulty connecting your Facebook and Instagram?

Order and Pay at Table set up 0

How to guides 3

• Event Manager - Overview
• How do I create and manage an Event Enquiry?
• How to set up event enquiry settings

ResDiary Portugal 23

• Como alterar o meu horário de Funcionamento
• Como Criar Bloqueios
• Como remover bloqueio(s) somente para um dia especifico
• Como Desbloquear um utilizador / fazer reset á password?
• Como Criar Utilizadores

See all 23 articles

GDPR - Privacy Policy 2

• GDPR - Privacy Policy Sample
• Customer retention policy - Frequently asked questions

Dish Cult Rewards Guides 6

• What is Dish Cult Rewards?
• Dish Cult Rewards Explained
• Using Dish Cult Rewards in Service
• Dish Cult Rewards - Frequently asked questions
• Your Merchant ID and Merchant Type. What they are and how to find them.

See all 6 articles