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Knowledge base
FAQs
FAQs
39
Change my opening and closing hours
How to I stop online bookings completely for one off date range?
Restaurant Areas | Add an area without cover limitations
How do I find my ResDiary ID ?
Diary Running Slow?
See all 39 articles
Stripe SCA
2
Stripe SCA FAQs
Stripe - What is it and how to use it?
ResDiary Portugal
15
Dados I período de retenção
Videos Formação - PC/ Portátil / Ipad
Como criar um Widget para Reservas
Como usar a Stripe Landing Page
Como apagar informação de clientes
See all 15 articles
Setting up ResDiary
Setup | Build Your Diary
1
Creating a new area
Setup | Special Operations
3
Full Demonstration - Special Operations Set Up
What are segments and how do I create them?
How to extend an existing segment
Setup | Building a Table Plan
2
How to create, edit and delete a table
How to create a table plan view using table plan editor
Setup | Going Online
5
Improve your online presence: Improve your online bookings
How do I set the time before booking that customers can edit or cancel?
How to adjust your online availability and maximum party size
How to activate your diary to accept online bookings
Default your group widget to a specific venue
Setup | Importing Bookings / Customers
6
Import your Customers and Bookings
Export your Open Table Reservations
Export your ToGo Reservations
Exporting Your BookATable Reservations
Export your OpenTable Customer Database with Restaurant Center
See all 6 articles
Vouchers
4
Need to edit/remove your vouchers?
Vouchers Overview
Redeem Vouchers
Extend/Cancel/Resend Vouchers
Facebook/Instagram
0
Selfonboarding
1
Self Onboarding - Notification Branding
In Service
Using In Service
17
1st Time Visitors & VIP's
The Cancellation List
In Service | What is the bell symbol?
How do I use the Expected Arrivals list
How do I make repeat bookings?
See all 17 articles
Function Sheets & Food-Order Management
1
Function & Food-Order Sheets | Add url from Dropbox Folder
Ways to View your ResDiary
0
Android: Resdiary Plus
2
Android: Video Basics
ResDiary Plus Android & IOS : Introductory videos
Booking Tools
Online Bookings | Widget Configurator
7
Widget Configurator | Build a custom widget
Widget Configurator | Default Parameters
Online Bookings | Is your website secure?
Getting your new widget on your website.
Widget Configurator | Locating the URL only
See all 7 articles
Online Bookings | Book Button
0
Online Bookings | Microsite | Dish Cult Listing
5
Microsite | How to default to a date and time and more
Venue and Dish Cult listing details
What you need to do for your Dish Cult listing
Microsite | The Dish Cult Diner Experience
Adding images to your Dish Cult listing
Management Functions
Manager's App
1
Manager's App Overview
Manager Notifications & Reminders
5
How to set up notifications for your customers and staff
Management Notifications | Daily Summary & Feedback Notifications
Management Notifications | How to set up VIP alerts?
Management Notifications | Internal Booking Reminders
Messages | How to show important booking information to staff
Security | Users
9
Set up the request for username and or password in the booking process
What does read only access allow?
How to add new a user or edit an existing user
Access ResDiary from specific IP addresses
What does general user/hosts access allow?
See all 9 articles
Availability | Rules & Restrictions
Online Availability | Booking 'Cut-off' restrictions
1
Online Availability | Advance bookings restrictions
Online Availability | Channel Management
4
Channels | Overview
Manage bookings by channel - online availability
Create a 3rd Party Booking internally
How do I remove a promotion from an online channel?
Marketing your Restaurant
Marketing | Promotions
10
Promotions | How to...
Promotions | Different Days or Dates
Promotions | Limit Party Size and Total Covers
Promotions | Allow Customer to Select an Area
Promotions | Different Duration Times
See all 10 articles
Marketing | Selling Vouchers
5
Vouchers | Adding Vouchers
Vouchers | Postage Methods
Vouchers | Configure Payment via Stripe
Vouchers | Getting them on your website
Vouchers | Selling via Telephone or in Person
Marketing | Email Campaigns
16
How to Create a Marketing Campaign
Marketing | Examples of Email Templates
Marketing | Testing a Marketing Mailer
How do I change the opt-in settings for my customers?
How to create a marketing list for a marketing campaign - Step 1
See all 16 articles
Feedback | Reviews
1
Reviews Widget | How to embed a reviews widget
Marketing | Analytics & Widget Tracking
6
Analytics | How to track widget conversions using Google Analytics?
Analytics | How to track widget conversions using Facebook pixel?
Analytics | How to track widget conversions using Google Ads?
Analytics | How to track widget drop off using Google Analytics?
Analytics | How to track widget conversions without custom success page?
See all 6 articles
Marketing | Using Analytics & Tracking Codes
11
Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
Analytics | Widget Tracking for Google
Analytics | How to add Facebook’s Pixel on ResDiary widget?
Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
Analytics | How to set up conversion (funnel) tracking on Google Analytics?
See all 11 articles
Maketing | Branding
0
Microsite | Promote Bookings via ResDiary.com
3
Microsite | Updating Search Filters
Microsite | How to Upload your Menus
Microsite | How to update Restaurant Name & Address
Marketing | Booking Extras
1
Booking Extras
Payments/Ticketing & Storing Card Details
Stripe Integration
7
Stripe | Connecting Stripe with ResDiary
Stripe | Overview & FAQs
Stripe | Making Sense of Customer information in Stripe
Stripe | Test Dashboard
Stripe | How to send receipts / Enable automatic receipts
See all 7 articles
Payments/Ticketing
6
Stripe | Add Deposits or Track Payments
Setting up payment/deposit (via promotions) [Ticketing]
How to set up deposit/payment required (via Settings Trigger)
How do I enable different payment methods?
How do I send customers an email to submit payment details securely?
See all 6 articles
Collecting Card Details (Tokenisation)
4
Setting up Card details/Tokenisation (via Promotion)
How to set up card details/tokenisation required (via Settings Trigger)
How to add card details to a promotion
Stripe | Charging for 'No-Shows' or 'Late Cancellations'
Editing Reservations with Payment of Card Details
2
Editing Reservations with Payment or Card Details (When SLP is Active)
Editing Reservations with Payment or Card Details (When SLP is Inactive)
Email & SMS Notifications
SMS | Silverstreet
6
How to sign up for a SMS Silverstreet account
SMS | Silverstreet | How to Top Up Credits
ResDiary | Email Server/Sendgrid Info
Tips & Tricks | Sending Quick SMS Tests {AGENT ONLY}
SMS | Silverstreet | How to set up the time frame for SMS Reminders
See all 6 articles
CRM | Customer Database
Online Availability | Close Outs
10
Close Outs Overview
Add a Close-out for One Day
Adjust your tables with a bulk close out
How do I remove a Close-out for one day?
Close Outs: Adjusting your last booking time.
See all 10 articles
CRM | Edit Customer Profiles
5
How do I block or unblock a customer?
How to set your data retention policy
Base de Données | Période de Rétention
Período de conservación de datos
Periodo di conservazione dei dati
Pre-orders
Pre-order User Information
11
ResDiary Pre-Order
Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
Pre-Order Set-up - Step 2 - Create and edit your menu items
Pre-order Set-up - Step 3. Creating your menus
Pre-order Set-up - Step 4. Send out your menus
See all 11 articles
Order and Pay
1
Order and Pay at Table by ResDiary | Overview
Settings
Settings | Internal Booking Process
3
Booking Codes
How to make a booking but not send the email / SMS confirmation
How to add 'Custom Fields' to your booking process
Adding T's & C's and Privacy Policy
1
Adding Terms and Conditions, Privacy Notice and Retention Period
Online Standby list
1
Standby List
Training
ResDiary Training
2
ResDiary Training Videos
Start using ResDiary - Advanced Set Up
ResPhone
ResPhone
2
ResPhone FAQs
ResPhone Overview
ResDiary Reports
Service Reports
6
Running Order | Overview
What are incomplete bookings and why do I have them?
Lead Time Report
Viewing emails sent out via the 'Notification Report'
Pre Order Report (BETA version)
See all 6 articles
Payment Reports
1
Where can I view my Stripe invoices?
Voucher Reports
0
New Reports
12
New booking source report
No Shows report
Daily Summary Report
Booking Summary
Customer Spend Report
See all 12 articles
Booking Reports
6
Report Settings | Running order
Reports | Feedback Report - Reviews
Here's how to extract your data from your diary
Reports | Dashboard
Reports | Booking Report
See all 6 articles
iPad App | ResDiary Plus (iOS)
iPad ResDiary Plus App
13
ResDiary Plus (iOS) - Introductory Training Videos
ResDiary Plus (iOS) - Creating a Booking
ResDiary Plus iOS - Creating a Booking via Table Plan (Quick Mode)
ResDiary Plus (iOS) Reporting a Problem or suggesting an improvement
ResDiary Plus (iOS) - Creating a Booking in the Grid View (Quick Mode)
See all 13 articles
ResDiary Italia
Guide
56
(IT) How to change your opening and closing hours/ Come cambiare orari di apertura e chiusura
(IT) Add a close-out for one day/ Come creare una chiusura giornaliera
(IT) Add a periodic close-out/ Come creare una chiusura periodica
(IT) Add a manual close-out/ Come creare una chiusura manuale
(IT) How to add or edit tables/ Come aggiungere o modificare tavoli
See all 56 articles
Websites by ResDiary
Websites by ResDiary
4
Websites by ResDiary " How to: edit a page ".
Websites by ResDiary "How to: update and add a photo gallery".
Websites by ResDiary "How to : make changes to your menu".
Websites by ResDiary "How to : make changes to the site navigation".
ResDiary Staff Only
Booking Tools | Facebook - Not is use currenlty
1
Facebook I Insights
Bookings from Facebook & Instagram
3
Taking bookings via ResDiary's Facebook and Instagram Integration
How to disable ResDiary's Facebook and Instagram Integration
Having difficulty connecting your Facebook and Instagram?
Order and Pay at Table set up
0
Event Manager
How to guides
3
Event Manager - Overview
How do I create and manage an Event Enquiry?
How to set up event enquiry settings
ResDiary Portugal
ResDiary Portugal
23
Como alterar o meu horário de Funcionamento
Como Criar Bloqueios
Como remover bloqueio(s) somente para um dia especifico
Como Desbloquear um utilizador / fazer reset á password?
Como Criar Utilizadores
See all 23 articles
GDPR
GDPR - Privacy Policy
2
GDPR - Privacy Policy Sample
Customer retention policy - Frequently asked questions
Dish Cult Rewards
Dish Cult Rewards Guides
6
What is Dish Cult Rewards?
Dish Cult Rewards Explained
Using Dish Cult Rewards in Service
Dish Cult Rewards - Frequently asked questions
Your Merchant ID and Merchant Type. What they are and how to find them.
See all 6 articles
Community forums
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ResDiary Forums
Announcements
0
Feature Requests
451
Custom Field Issue
Posted by
Punit Garg
,
over 2 years ago
Last Reply
by vinny mullen
about 2 years ago
Management email notifications for bookings with comments
Posted by
James Robertson
,
over 5 years ago
Last Reply
by Shireen Nymn
about 2 hours ago
alert to new bookings
Posted by
Management Collingwood
,
10 days ago
Last Reply
by Management Collingwood
10 days ago
See all 451 topics
Tips and Tricks
13
logo in reservation e-mail confirmation
Posted by
Antony Peter Belletti
,
over 1 year ago
Last Reply
by Charles Verrier
about 1 year ago
how to edit customer confirmation email
Posted by
Robert Thompson
,
over 1 year ago
Last Reply
by Charles Verrier
about 1 year ago
Standby List Clock on Widget
Posted by
Vita Gargiulo
,
over 1 year ago
Last Reply
by Jana Ravi
about 1 year ago
See all 13 topics