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Knowledge base
FAQs
FAQs
44
Change my opening and closing hours
How to I stop online bookings completely for one off date range?
Restaurant Areas | Add an area without cover limitations
How do I find my ResDiary ID ?
Diary Running Slow?
See all 44 articles
Setting up ResDiary
Setup | Build Your Diary
2
Creating a new area
How to connect Facebook to ResDiary from your Facebook Page
Setup | Special Operations
3
Full Demonstration - Special Operations Set Up
What are segments and how do I create them?
How to extend an existing segment
Setup | Building a Table Plan
2
How to create, edit and delete a table
How to create a table plan view using table plan editor
Setup | Going Online
5
Improve your online presence: Improve your online bookings
How do I set the time before booking that customers can edit or cancel?
How to adjust your online availability and maximum party size
How to activate your diary to accept online bookings
Default your group widget to a specific venue
Setup | Importing Bookings / Customers
5
Import your Customers and Bookings
Export your Open Table Reservations
Export your ToGo Reservations
Exporting Your BookATable Reservations
Export your OpenTable Reservations with Restaurant Center
Vouchers
0
Selfonboarding
1
Self Onboarding - Notification Branding
Bookings from Facebook & Instagram
4
Taking bookings via ResDiary's Facebook and Instagram Integration
How to disable ResDiary's Facebook and Instagram Integration
Having difficulty connecting your Facebook and Instagram?
Add your booking widget to Facebook and Instagram
In Service
Using In Service
22
1st Time Visitors & VIP's
The Cancellation List
In Service | What is the bell symbol?
How do I use the Expected Arrivals list
How do I make repeat bookings?
See all 22 articles
Function Sheets & Food-Order Management
1
Function & Food-Order Sheets | Add url from Dropbox Folder
Android: Resdiary Plus
1
Introductory Training Videos for ResDiary Plus Android
Online Availability | Close Outs
8
Add a Closeout for One Day
How to remove a closeout for one day?
Adjust your tables with a bulk close out
How to adjust your last booking time using closeouts
How to Add a Recurring Closeout
See all 8 articles
Booking Tools
Online Bookings | Widget Configurator
6
Widget Configurator | Build a custom widget
Widget Configurator | Default Parameters
How to get your new widget on your website
Widget Configurator - how to locate the widget URL
Attaching a promotion to a widget
See all 6 articles
Online Bookings | Microsite | Dish Cult Listing
3
Venue and Dish Cult listing details
Why is your Dish Cult listing not showing?
Adding images to your Dish Cult listing
Management Functions
Manager's App
2
Manager's App Overview
RD Plus for IPhone: Mobile Application for Manager's
Manager Notifications & Reminders
5
How to set up notifications for your customers and staff
Management Notifications | Daily Summary & Feedback Notifications
Management Notifications | How to set up VIP alerts?
Management Notifications | Internal Booking Reminders
Messages | How to show important booking information to staff
Security | Users
9
Set up the request for username and or password in the booking process
What does read only access allow?
How to add new a user or edit an existing user
Access ResDiary from specific IP addresses
What does general user/hosts access allow?
See all 9 articles
Availability | Rules & Restrictions
Online Availability | Booking 'Cut-off' restrictions
1
Online Availability | Advance bookings restrictions
Online Availability | Channel Management
4
Channels | Overview
Manage bookings by channel - online availability
Create a 3rd Party Booking internally
How do I remove a promotion from an online channel?
Marketing your Restaurant
Marketing | Promotions
9
Promotions | How to...
Promotions | Different Days or Dates
Promotions | Limit Party Size and Total Covers
Promotions | Allow Customer to Select an Area
Promotions | Different Duration Times
See all 9 articles
Marketing | Selling Vouchers
9
Vouchers | Adding Vouchers
Vouchers | Postage Methods
Vouchers | Configure Payment via Stripe
Vouchers | Getting them on your website
Vouchers | Selling via Telephone or in Person
See all 9 articles
Marketing | Email Campaigns
17
How to Create a Marketing Campaign
Marketing | Examples of Email Templates
Marketing | Testing a Marketing Mailer
How do I change the opt-in settings for my customers?
How to Create a Marketing List - Step 1
See all 17 articles
Feedback | Reviews
1
Reviews Widget | How to embed a reviews widget
Marketing | Analytics & Widget Tracking
7
Analytics | How to track widget conversions using Google Analytics?
Analytics | How to track widget conversions using Facebook pixel?
Analytics | How to track widget conversions using Google Ads?
Analytics | How to track widget drop off using Google Analytics?
Analytics | How to track widget conversions without custom success page?
See all 7 articles
Marketing | Using Analytics & Tracking Codes
11
Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
Analytics | Widget Tracking for Google
Analytics | How to add Facebook’s Pixel on ResDiary widget?
Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
Analytics | How to set up conversion (funnel) tracking on Google Analytics?
See all 11 articles
Microsite | Promote Bookings via ResDiary.com
2
How to Upload your Menus to you Dish Cult Listing
How to update the Venue Name & Address
Marketing | Booking Extras
1
How to add and process the payment of Booking Extras
Payments/Ticketing & Storing Card Details
Stripe Integration
6
Stripe | Connecting Stripe with ResDiary
Stripe | Overview & FAQs
Stripe | Making Sense of Customer information in Stripe
Stripe | How to send receipts / Enable automatic receipts
Stripe | How to process a refund from your Stripe Dashboard
See all 6 articles
Payments/Ticketing
6
Stripe | Add Deposits or Track Payments
Setting up payment/deposit (via promotions) [Ticketing]
How to set up deposit/payment required (via Settings Trigger)
How do I enable different payment methods?
How do I send customers an email to submit payment details securely?
See all 6 articles
Collecting Card Details (Tokenisation)
3
How to set up card details/tokenisation required (via Settings Trigger)
How to add card details to a promotion
Stripe | Charging for 'No-Shows' or 'Late Cancellations'
Editing Reservations with Payment of Card Details
2
Editing Reservations with Payment or Card Details (When SLP is Active)
Editing Reservations with Payment or Card Details (When SLP is Inactive)
Stripe SCA
2
Stripe SCA FAQs
Stripe - What is it and how to use it?
Email & SMS Notifications
SMS | Silverstreet
5
How to sign up for a SMS Silverstreet account
How to top up credits in Silverstreet
ResDiary | Email Server/Sendgrid Info
SMS - How to set the time for SMS Reminders to send
Silverstreet Pricing Per SMS
CRM | Customer Database
CRM | Edit Customer Profiles
5
How to block or unblock a customer?
How to set a data retention policy?
Base de Données | Période de Rétention
Período de conservación de datos
Periodo di conservazione dei dati
Pre-orders
Pre-order User Information
11
ResDiary Pre-Order
Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
Pre-Order Set-up - Step 2 - Create and edit your menu items
Pre-order Set-up - Step 3. Creating your menus
Pre-order Set-up - Step 4. Send out your menus
See all 11 articles
Order and Pay
1
Order and Pay at Table by ResDiary | Overview
Settings
Settings | Internal Booking Process
3
Booking Codes
How to make a booking but not send the email / SMS confirmation
How to add 'Custom Fields' to your booking process
Adding T's & C's and Privacy Policy
1
Adding Terms and Conditions, Privacy Notice and Retention Period
Online Standby list
1
Standby List
Training
ResDiary Training
2
ResDiary Training Videos
Start using ResDiary Checklist
ResPhone
ResPhone
2
ResPhone FAQs
ResPhone Overview
ResDiary Reports
Service Reports
6
How to edit and view the running order view
What are incomplete bookings and why do I have them?
How to Create a Lead Time Report
How to view emails sent out via the Notification Report
How to Create a Pre-Order Report
See all 6 articles
Payment Reports
1
Where can I view my Stripe invoices?
Reports
17
How to create a booking source report using the booking report
How to Create a No Show Report Using the Cancellation Report
How to Create a Booking Summary Report
Booking Summary
How to Create a Customer Spend Customer Spend Report
See all 17 articles
iPad App | ResDiary Plus (iOS)
iPad ResDiary Plus App
12
Information about the ResDiary Plus App IOS
Introductory Training Videos for ResDiary Plus IOS
ResDiary Plus IOS - Creating a Booking via Table Plan (Quick Mode)
ResDiary Plus IOS - Report a Problem or Suggesting an Improvement
ResDiary Plus (iOS) - Creating a Booking via Grid View (Quick Mode)
See all 12 articles
ResDiary Italia
Guide
88
(IT) How to change your opening and closing hours/ Come cambiare orari di apertura e chiusura
(IT) Add a close-out for one day/ Come creare una chiusura giornaliera
(IT) Add a periodic close-out/ Come creare una chiusura periodica
(IT) How to add or edit tables/ Come aggiungere o modificare tavoli
(IT) Tables Ranking/ Classifica tavoli: Come modificare l'ordine di vendita dei tavoli
See all 88 articles
Websites by ResDiary
Websites by ResDiary
4
Websites by ResDiary - How to edit a page
Websites by ResDiary - How to update and add a photo gallery
Websites by ResDiary - How to Make Changes to Your Menu
Websites by ResDiary - How to Make Changes to the Site Navigation
Resdiary Staff Only
Booking Tools | Facebook - Not is use currenlty
1
Facebook I Insights
Order and Pay at Table set up
0
Event Manager
How to guides
3
Event Manager - Overview
How do I create and manage an Event Enquiry?
How to set up event enquiry settings
ResDiary Portugal
ResDiary Portugal
64
(PT) Data - Retention period / Dados - período de retenção
(PT) : Training Videos / Videos Formação - PC/ Portátil / Ipad
(PT) How to change my operating hours / Como alterar o meu horário de Funcionamento
(PT) How to use close outs / Como Criar Bloqueios
(PT) Close out only for one day / Como usar bloqueio(s) somente para um dia especifico
See all 64 articles
GDPR
GDPR - Privacy Policy
2
GDPR - Privacy Policy Sample
Customer retention policy - Frequently asked questions
Dish Cult Rewards
Dish Cult Rewards Guides
6
What is Dish Cult Rewards?
Dish Cult Rewards Explained
Using Dish Cult Rewards in Service
Dish Cult Rewards - Frequently asked questions
Your Merchant ID and Merchant Type. What they are and how to find them.
See all 6 articles
Community forums
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ResDiary Forums
Announcements
0
Feature Requests
518
Custom Field Issue
Posted by
Punit Garg
,
over 3 years ago
Last Reply
by vinny mullen
about 3 years ago
APPLE PAY AND GOOGLE PAY
Posted by
Luca Lostia
,
6 days ago
Last Reply
by Luca Lostia
6 days ago
Promotions
Posted by
Susan Venture reservations
,
about 4 years ago
Last Reply
by Nicola Hodgetts
11 days ago
See all 518 topics
Tips and Tricks
15
Marketing list- targeting set days
Posted by
Julian Sarsby
,
2 months ago
Last Reply
by Julian Sarsby
2 months ago
Promotions vs Areas
Posted by
Khalid Mohammed
,
9 months ago
Last Reply
by Khalid Mohammed
9 months ago
logo in reservation e-mail confirmation
Posted by
Antony Peter Belletti
,
over 2 years ago
Last Reply
by Charles Verrier
about 2 years ago
See all 15 topics