What's Next?
You have completed your ResDiary Build and ready to activate your booking tools. There are a few checks that we would recommend you make to ensure that your diary replicates your venue operations and how we can help you optimise your availability.
It is a lot of steps and it is a lot to take in! When reviewing the below steps always consider this as you training your diary to know how you like to operate your venue, ensuring that your bookings are allocated and managed efficiently.
Data Import
Would you like us to import your bookings to ResDiary?
Table Management
Areas
Are you happy to accept online reservations in all Areas?
Tables
Ensure that your diary tables are configured correctly.
Table Joins
Which tables can you join to accommodate your larger parties?
Table Rankings
Tell us which individual tables you want to sell first. *Tip Sell tables which can not be joined first to ensure you have space for those larger bookings.
Rules
Rules are in place to ensure that you don't short sell tables, for example, no 2s on a 4 top. You can also implement large party booking rules to optimise your availability by preventing large party bookings blocking your peak times
Adjust your average duration time, inform customers of leave times and control your peak times using yield management. You can use Yield Management to reduce availability at peak times - pushing your customers to arrive a little earlier or a little later achieving that hour glass service to re-sell your tables.
Table Plan
Create a tabe plan to match the layout of you tables.
Team Training and Users
Training Users
Ensure that all of your team are familiar with the ResDiary basics
Add users and manage your user group permissions
GDPR
Adding Terms and Conditions/Privacy Policy and Retention Period
Special Offers and Payments
Promotions
Inform your customers of special events or menus whether it be Afternoon Tea, Pre-Theatre, Tasting Menus or seasonal activity.
Payments
Take payment/deposits using Stripe (PCI Compliant). Store card details/take deposits and implement a 'no show' 'late cancellation' policy during peak days to deter no shows.
APPs
Download the ResDiary Plus App for access to the in service Ipad and Android apps. Please note, this app is to be used an in service tool and is there for making, editing and cancelling bookings.
ResDiary Plus iPad App Videos
iPad Training Video: Part 1 - Introductions to ResDiary Plus
iPad Training Video 2: Booking Tools & Table Management
iPad Training Video 3 - Walkins and W8list
ResDiary Plus Android Tablet App Videos
ResDiaryPlus Android: Overview to the interface
ResDiaryPlus Android: Making a booking & seating a walk-in
ResDiaryPlus Android: Editing a booking or walk-in
Booking Tools
Go Online
Start taking online bookings through your website, social media, Dish Cult and Reserve with Google