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FAQs

Change my opening and closing hours
Although your opening and closing hours are usually set up in training, things change. If you need to update your opening hours or vary them by days of the ...
Wed, 20 Nov, 2019 at 3:21 PM
Close Outs Overview
Close outs are blocks that stop bookings either internally, online or both. There are two types:  Manual (On the day)  Periodic (Recurring)  Manual...
Fri, 22 Nov, 2019 at 3:54 PM
How to I stop online bookings for one off period?
Do you want to stop online bookings for just a one-off period? Here's how to do it:  1) Create a Periodic Close out Go to Settings - Close Outs -...
Fri, 13 Dec, 2019 at 1:49 PM
How do I unblock my Username?
When logging in, if you have 3 failed attempts you will get this message: How do I get unblocked: Wait 5 minutes and try again - it wil...
Fri, 3 Aug, 2018 at 12:31 PM
How Do I Add a New User?
To create a new user profile: Go to 'Settings' > 'Users Management' > 'Users'  Click 'Create User' Continu...
Fri, 22 Nov, 2019 at 4:25 PM
Adding a New Area
1) Located in Settings > Areas 2) Select the Segment you wish to edit (if applicable, if not, skip to Step 3) 3) Press the...
Tue, 17 Dec, 2019 at 5:07 PM
Restaurant Areas | Add an area without cover limitations
You may want to create an area within the diary which can hold bookings that don’t contribute towards the total bookings/covers available for each time slot...
Tue, 1 Sep, 2020 at 11:15 AM
How do I Get in Touch?
How do I get in touch? There are a number of ways you can reach us;  Telephone 0207 871 7490 Email support@resdiary.com Live Chat https://sales...
Fri, 3 Aug, 2018 at 3:23 PM
How do I find my ResDiary ID ?
Your four digit ResDiary ID is unique to your restaurant and is used for the booking widget and in support queries.  You can find it two ways:  1)...
Tue, 1 Sep, 2020 at 11:18 AM
'Problems Loading Diary' Message
The message 'Problems Loading Diary' is showing If you encounter this error message it is due to an incorrectly placed "Segment&quo...
Thu, 2 Aug, 2018 at 9:50 AM