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FAQs

Why do I have Unallocated Bookings?
Unallocated bookings are reservations that have been completed and placed in your diary but no longer have a table assigned to them. There are various reas...
Fri, 17 Jan, 2020 at 2:46 PM
How do I use Magic Search?
  You can search almost anything from the diary; we've created this to be a universal search tool allowing you to find anything you need ...
Mon, 26 Feb, 2018 at 9:21 AM
How to Remove a rule for one day?
For more on setting up rules see this article Your diary will most likely have rules set up that maximise your diary. A common one is no 2s on a 4...
Tue, 5 Nov, 2019 at 2:28 PM
Rules
Settings - Rules What are Rules used for? Resdiary created rules  to ensure that restaurant managers can rest assured that the right decisions are made ...
Tue, 5 Nov, 2019 at 2:30 PM
How to Delete a Customer
How to Delete a Customer Go to: 'Reports' > 'Customer List' (untick 'Visit Date') Search the customer name and search...
Tue, 29 May, 2018 at 12:58 PM
Why has a customer been charged £1 ?
Stripe Tokenisation Pre-Authorisation When storing customer details or using checkout to collect payment data, Stripe will in almost all cases make a £0...
Mon, 5 Nov, 2018 at 1:13 PM
How to I turn off the 'Incomplete Bookings' alert?
Incomplete bookings alert ResDiary will record online or internally made bookings which reached a confirmation page where payment or card details are req...
Thu, 26 Jul, 2018 at 10:21 AM
How to add 'Custom Fields' to your booking process
How to add 'Custom Fields' to your booking process Processing reservations online or from within ResDiary will allow for a range of customer i...
Fri, 17 Aug, 2018 at 3:10 PM
Exporting a Mailer from Mailchimp to Resdiary
https://litmus.com/All Email designs are based on HTML and as such can be used on multiple platforms. This brief guide will take you through the steps of im...
Mon, 18 Feb, 2019 at 9:31 AM
What are the charges for SMS?
Using our integration with Silverstreet to deliver customers SMS notifications costs just £10+VAT per month and a nominal charge per text message sent. Dow...
Wed, 5 Aug, 2020 at 9:21 AM