When editing from one payment/card details status to another the below table shows expected behaviour. This applies to Promotions and trigger payment requests.
Requested Status
Initial Status | Edited Status | Initial Icon | Payment Page Behaviour | Timer Behaviour | E-mail Trigger | Secure landing page (SLP) | New Icon |
Payment Requested | Card Details Required | Opens Automatically Toggle ON | Restarts | New Action required e-mail sent requesting Card Details | Now asks for card details | ||
Payment Requested | Payment Required (same value) | Does not open | Continues to count down from original request | Modification (If set to send) | Still asks for original payment amount | ||
Payment Requested | Payment Required (increased value) | Opens Automatically Toggle ON | Restarts | New Action required e-mail requesting new payment amount | Asks for new payment amount | ||
Payment Requested | No payment or Card Details Required | Does not open | Cancelled | Confirmation | States that Payment or card details are "No longer required" | NONE | |
Card Details Requested | Payment Required | Opens Automatically Toggle ON | Restarts | New Action required e-mail sent requesting Payment | Now asks for payment | ||
Card Details Requested | Card Details Required | Does not open | Continues to count down from original request | Modification (if set to send) | Still asks for original card details | ||
Card Details Requested | No payment or Card Details Required | Does not open | Cancelled | Confirmation | States that payment or card details are "No longer required" | NONE |
Skipped Status - The system assumes that if you skipped payment for a particular customer then you would skip card details and vice versa. It will still however default to the payment page to give you the option.
Initial Status | Edited Status | Initial Icon | Payment Page Behaviour | Timer Behaviour | E-mail Trigger | Secure landing page (SLP) | New Icon |
Payment Skipped | Card Details Required | Opens Automatically Toggle OFF | If toggle turned on - timer will start If toggle kept off - NA | If toggle turned on - Action Required e-mail requesting card details sent. If toggle kept off - Modification (if set to send) | If toggle turned on - Requests card details If toggle kept off - NA | ||
Payment Skipped | Payment Required (same value) | Does not open | NA | Modification (If set to send) | NA | ||
Payment Skipped | Payment Required (increase in value) | Opens Automatically Toggle OFF | If toggle turned on - timer will start If toggle kept off - NA | If toggle turned on - Action Required e-mail requesting payment. If toggle kept off - Modification (if set to send) | If toggle turned on - Requests payment If toggle kept off - NA | ||
Payment Skipped | No payment or Card Details Required | Does not open | NA | Modification (If set to send) | NA | NONE | |
Card Details Skipped | Payment Required | Opens Automatically Toggle OFF | If toggle turned on - timer will start If toggle kept off - NA | If toggle turned on - Action Required e-mail requesting payment. If toggle kept off - Modification (if set to send) | If toggle turned on - Requests payment If toggle kept off - NA | ||
Card Details Skipped | Card Details Required | Does not open | NA | Modification (If set to send) | NA | ||
Card Details Skipped | No payment or Card Details Required | Does not open | NA | Modification (If set to send) | NA | NONE |
Payment/Card Details Submitted
Initial Status | Edited Status | Initial Icon | Payment Page Behaviour | Timer Behaviour | E-mail Trigger | Secure landing page (SLP) | New Icon |
Payment Submitted | Card Details Required | Does not open Cannot collect card details after payment via SLP | NA | Modification (If set to send) | NA | ||
Payment Submitted | Payment Required (same value) | Does not open | NA | Modification (If set to send) | NA | ||
Payment submitted | Payment Required (increase in value) | Opens Automatically Toggle ON | Starts | Action required e-mail sent to request payment | Asks for payment | Will change to If payment not paid within required time. | |
Payment Submitted | No payment of card details required | Does not open | NA | Modification (If set to send) | NA | ||
Card details submitted | Payment required | Opens Automatically Toggle ON | Starts | Action required e-mail sent to request payment | Asks for payment | & Will change to If payment not paid within required time. | |
Card details submitted | Card details required | Does not open | NA | Modification (If set to send) | NA | ||
Card details submitted | No payment of card details required | Does not open | NA | Modification (If set to send) | NA |