Before You Begin


To activate the ResDiary Facebook & Instagram integration, and to take bookings via your social media business pages, you must have the following set up: You will not be able to complete the integration if one or more of the following are not present.


  • A Facebook/Meta business Suite account, and at least one social network - a Facebook business page, or Instagram business page. 
  • Confirm the user adding the button is an admin of the Facebook/Meta Business suite account. Learn more here.
  • The user must be an admin of the Facebook/ Instagram page that is being updated. Learn more here.
  • A Facebook tracking pixel. Learn more here.
  • The user must have 'Facebook Integration' enabled in their ResDiary user setup. 
    Go to Settings > Security and Permissions > User Management > Users > click "setup" and tick "Facebook Integration" under the "menu items" tab.
  • A valid listing on DishCult.com - complete with a description, opening Information, restaurant website, location (Longitude/ Latitude), and a restaurant thumbnail Image. Learn more here. 
  • Ensure that your Instagram page is connected to the Facebook page



How to connect Facebook to ResDiary


1. Sign in to Facebook


2. Switch to the profile of the Facebook page you wish to connect to ResDiary via the profile icon on the top right




3.  To add the Reserve button to the page:
 

  • View the Facebook Page
  • Click on the three dots
  • Select 'Add/Edit Action Button'


     

  • If a call to action button such as 'Messenger' or 'Contact Us' already exists on your page, choose 'Change Button'
    If a call to action page does not already exist on your page proceed to next step

4. You will then be shown a list of Action Button's to choose from. Scroll to the bottom of the list and choose the 'Reserve' option. Hit 'Next'

*Do not choose 'Book Now' as that will enable a feature for booking appointments which is not compatible with ResDiary




4. Choose ResDiary from the list of providers

5. Confirm that the correct Business Account, Facebook Page, Ad Account, Pixel and Instagram account is selected by selecting continue. 

If any accounts are selected incorrectly, change it by selecting the account 

If you do not already have an Ad Account or Pixel, they will be created automatically after you continue



6. Confirm the link and select continue




7. You will then be shown confirmation of a successful link


8. Return to the Facebook Page. If you click on the three dot's and select 'View As', you can view the page as a follower and you will see the 'Reserve Button'. 





9. If you would like to test booking creation. Switch back to your personal page and visit the business page to create a booking. After you select the Reserve button, you will be re-directed to the Dish Cult listing to complete the booking

Any bookings created via Facebook or Instagram will show as booked via the Facebook (Reserve) or Instagram (Reserve) channel