Before connecting with Facebook and Instagram


To activate the ResDiary Facebook & Instagram integration, and to take bookings via your social media business pages, you must have the following set up in advance, for each venue you want to set up:


  • A Facebook/Meta business Suite account, and at least one social network - a Facebook business page, or Instagram business page. 
  • The user adding the button must be either the owner or set up as an admin of the Facebook/Meta Business suite account.
  • The user must also be set up as an admin for the Facebook and Instagram pages that are being updated. If 'not eligible' is shown at any stage, please check your Facebook admin rights.
  • The Instagram page must be connected to the Facebook/Meta Business Suite account
  • The user must have 'Facebook Integration' enabled in their ResDiary user setup. Go to Settings > Security and Permissions > User Management > Users > click "setup" and tick "Facebook Integration" under the "menu items" tab.
  • A Facebook tracking pixel.
  • A valid listing on DishCult.com - complete with a description, opening Information, restaurant website, location (Longitude/ Latitude), and a restaurant thumbnail Image.  Click here on how you can edit your Dishcult listing.


Watch Video Guide



Written guide


Setting up the integration from the menu in your diary


Step 1

Go to Diary Configuration > click integration > Facebook/ Instagram.

If the 'Facebook/Instagram' is greyed out, go to User Management > Users > Setup > Menu Items to enable access.

Step 2

Click Connect with Facebook Button

Step 3

Redirected to Facebook authorisation page.

Confirm user account in Facebook.

This page will show up to confirm user access to Facebook

 

Step 4

Facebook will show an authorisation modal to seek venue’s permission. 

Click continue. 

Step 5

Facebook will show the next modal for selecting a Facebook pixel to track the action. 

Click Continue.

Step 6

Confirm settings modal will show up. 

At the page, user can select a few options and configure the settings accordingly. 

 

Press continue button to go to the next step.

Step 7

At this step, venue will have to choose the business page that they would like to activate.

Press continue and move on to the next step. 

Step 8

This page shows what ResDiary is able to do in terms of managing business extension. 

Step 9

Once venue press next on the previous step, Facebook will take a while to load. Usually this may take a couple of minutes. 

Step 10

Upon Facebook finish loading the integration, it will show you’re all set! modal. 

Step 11

The next step is to login to diary. 

Step 12

Upon logged in, a confirmation notification will show up. 

Step 13

Go to the business page on Facebook or Instagram that you have connected, and update your CTA button. The Reserve button will now be available from the dropdown options.

Before 

After

 

Step 14

When a diner clicks on the Reserve button on your social media business page, it will lead them to your Dish Cult listing, to complete their booking.


N.B The booking channel for Facebook or Instagram will display on the booking summary as Facebook(Reserve) or Instagram(Reserve). Please note, these channels are in addition to the pre-existing Facebook and Instagram channels. 


Channel management and promotion channel set up rules will apply. 


Please review which promotions you would like to show on the Facebook(Reserve) and Instagram(Reserve) channel.


Please review all channel management rules you may have in place for bookings made through Facebook and Instagram channels to ensure they are set up correctly for your operation. See guide here



Having difficulty connecting your Facebook and Instagram?