Taking bookings via ResDiary's Facebook and Instagram Integration
Modified on: Wed, 30 Nov, 2022 at 4:01 PM
Before connecting with Facebook and Instagram
To activate the ResDiary Facebook & Instagram integration, and to take bookings via your social media business pages, you must have the following set up in advance, for each venue you want to set up:
A Facebook/Meta business Suite account, and at least one social network - a Facebook business page, or Instagram business page.
The user adding the button must be either the owner or set up as an admin of the Facebook/Meta Business suite account.
The user must be set up with admin access for the Facebook/ Instagram pages that are being updated. If 'not eligible' is shown at any stage, please check your Facebook admin rights.
A Facebook tracking pixel.
The user must have 'Facebook Integration' enabled in their ResDiary user setup. Go to Settings > Security and Permissions > User Management > Users > click "setup" and tick "Facebook Integration" under the "menu items" tab.
A valid listing on DishCult.com - complete with a description, opening Information, restaurant website, location (Longitude/ Latitude), and a restaurant thumbnail Image. Click here on how you can edit your Dishcult listing.
⭐ Please be aware that it is not possible to add the Reserve button to your page if you have switched over the New Pages Experience.
If your page is set to the New Pages experience, please follow this guide instead
Setting up the integration from the menu in your diary
Go to Diary Configuration > click integration > Facebook/ Instagram.
If the 'Facebook/Instagram' is greyed out, go to User Management > Users > Setup > Menu Items to enable access.
Click Connect with Facebook Button
Redirected to Facebook authorisation page.
Confirm user account in Facebook.
This page will show up to confirm user access to Facebook
Facebook will show an authorisation modal to seek venue’s permission.
Facebook will show the next modal for selecting a Facebook pixel to track the action.
Confirm settings modal will show up.
At the page, user can select a few options and configure the settings accordingly.
Press continue button to go to the next step.
At this step, venue will have to choose the business page that they would like to activate.
Press continue and move on to the next step.
This page shows what ResDiary is able to do in terms of managing business extension.
Once venue press next on the previous step, Facebook will take a while to load. Usually this may take a couple of minutes.
Upon Facebook finish loading the integration, it will show you’re all set! modal.
The next step is to login to diary.
Upon logged in, a confirmation notification will show up.
Go to the business page on Facebook or Instagram that you have connected, and update your CTA button. The Reserve button will now be available from the dropdown options.
When a diner clicks on the Reserve button on your social media business page, it will lead them to your Dish Cult listing, to complete their booking.
N.BThe booking channel for Facebook or Instagram will display on the booking summary as Facebook(Reserve) or Instagram(Reserve). Please note, these channels are in addition to the pre-existing Facebook and Instagram channels.
Channel management and promotion channel set up rules will apply.
Please review which promotions you would like to show on the Facebook(Reserve) and Instagram(Reserve) channel.
Please review all channel management rules you may have in place for bookings made through Facebook and Instagram channels to ensure they are set up correctly for your operation. See guide here