Charging for a 'No-Show' or 'Late Cancellation'
Once you have set up with Stripe and set up your Tokenization (credit-card storage) requirement for booking, you may then require to enforce your cancellation or no-show policy by charging customers the amount that they will have agreed to via the terms and conditions you have set.
*If you haven't yet signed up to Stripe then firstly see the article here.
To charge customers who have provided card details:
- Click on the 'Edit New Process' button for any booking.
- Continue to select the 'Payments' button
- Select 'Charge Card'
- Enter the amount and description
- You can now click 'Charge'
- Now click 'Save'
Cancelling and marking the cancellation reason
Tip:
You can edit the existing cancellation reasons and set up your own custom types by going to Settings>>Cancellation Types
This payment will be processed straight away, to now record this action, proceed to cancel the booking and mark the reason as 'No show - Card Charged' 