Charging for a No-Show or Late Cancellation

Once you have set up with Stripe and set up your Tokenization (credit-card storage) requirement for booking, you may then require to enforce your cancellation or no-show policy by charging customers the amount that they will have agreed to via the terms and conditions you have set.

*If you haven't yet signed up to Stripe then firstly see the article here.

To charge customers who have provided card details:

  • Click on edit on the booking
  • Press payments, bottom right corner
  • Select charge card
  • Enter the amount to charge
  • Press charge
  • Click save

Cancelling and marking the cancellation reason

Tip: You can edit the existing cancellation reasons and set up your own custom types by following this guide 

This payment will be processed straight away, to now record this action, proceed to cancel the booking and mark the reason as 'No show - Card Charged'. 

Note the system will never automatically charge a customers card and this has to be done manually by the venue.