Our Stripe Integration does not yet allow for refunds to be processed from within your diary. This process needs to be actioned from within your Stripe dashboard.

If a refund is required, log in to your Stripe account and follow the steps below;

  1. Find the charge to be refunded in the payments overview page.
  2. Either click the icon to the right of the charge and select Refund payment from the menu that appears.
  3. Alternatively, open up the payment itself and click
  4. Select a reason for the refund. 
  5. If you select Other, you must provide an explanatory note that is attached to the refund.
  6. Click Refund.

NB: By default you will issue a full refund. For a partial refund, enter a different amount to be refunded.

NB: This will NOT be reflected in ResDiary automatically. We recommend to record a comment against the booking to keep a record in your diary. 

NB: For Stripe refund policy click here.