Connecting Stripe with your diary allows you to process card payments via the diary.  If you want to offer your diners an added level of security, when booking with your front-of-house team, then instead of collecting card details over the phone ResDiary can send the diner a link to a secure landing page (SLP) where they can enter their card details without having to disclose them to anyone.

Note: To be able to send the diner a link to request card details then you must have this setup within your diary i.e request card details off parties 5+ you can not pick and choose what bookings you want to send the link to.

Payments - Stripe Settings

To be able to set this up then first, you will need to set up Stripe following this guide.

If you want to set up the request for card details please follow this guide

If you want to set up the request for deposits please follow this guide

To enable the request for card/payment details via a secure landing page go to Settings - Payments - Stripe Settings; tick "Collect credit card details via diner landing page"; review the number of hours the customer has to submit these details under "Hours to expiry" and Save.

To send the secure landing page email for card details required edit the booking and press the payments button:

This will open the payments page, ensure the toggle to request card details is enabled (green) - press complete to send and close: 

When card details have been requested an orange bank card will be displayed on the booking:

To send the secure landing page email for payment details required edit the booking and press the payments button:

This will open the payments page, ensure a payment amount is added under the deposit section (this is the amount the diary sends to the customer to pay) - ensure the toggle to request payment details is enabled (green) - press save to send and close:

When payment details have been requested an orange money bag will be displayed on the booking:

Once card/payment details have been provided the booking will update to a green bank card to confirm card details have been submitted or a green money bag to confirm payment has been provided,  the customer will then receive their confirmation email.

If a customer does not complete their details in time before expiry (see settings - payment - Stripe settings) the booking is removed from the diary and placed in the incomplete booking list, the customer is then sent a cancellation email due to not non-payment.

A reminder email will also be sent to the customer 1 hour before the expiry time is ends. 

To find out more about incomplete bookings please click here.