What is the cancellation list used for?

The cancellation list is a list of all bookings that were once booked on a particular date which have now been cancelled. It is used to quickly and easily find cancelled bookings, check the history and re-seat diners. 


Business Benefits

  • Allows FOH staff to respond to cancelled booking inquiries quickly and efficiently.
  • Allows Restaurant Managers a simple way to check the cancelled bookings for a day and drill down into the history of the bookings. 
  • Allows you to see the reason why the booking was cancelled.

How Cancellation List works

All bookings that were once on the day are simply added to the cancellation list when a user cancels the booking. To get the most out of your cancellation list you should ensure that your cancellation types are configured by following this guide

Please view our video here on how to cancel a booking, view your cancellation list (for each day) and then how to re-seat a cancelled booking: