Reservation Start Time
Guests can currently select any time across 24 hours, without restrictions based on actual restaurant opening hours or available reservation times. Control over start times based on real opening hours is necessary, as was possible in the old widget.
Time Selection
Guests now have to select the desired time using two dropdowns, which doubles the effort and is highly unintuitive.
Promotion Formatting
Promotions are displayed as unformatted plain text. Improved formatting options with paragraphs and bullet points would be beneficial in both widgets.
Additionally, promotions can only be selected via the “Select” button, no longer by clicking anywhere on the promotion itself, which reduces usability.
Weekday Display
The week starts on Sunday by default, with no option to change this. This causes confusion and booking errors. An option to configure this is needed.
Scrollbar with Multiple Promotions
When multiple promotions are available, a scrollbar appears that severely hinders navigation on the website.
Custom Additional Questions
Custom additional questions are not displayed in the new widget.
Conclusion
Due to these issues, the new widget is currently unusable for us, so we have reverted to the old widgets. While the cross-selling function is generally a good idea, its current implementation is not helpful.
Andreas Behl
Reservation Start Time
Guests can currently select any time across 24 hours, without restrictions based on actual restaurant opening hours or available reservation times. Control over start times based on real opening hours is necessary, as was possible in the old widget.
Time Selection
Guests now have to select the desired time using two dropdowns, which doubles the effort and is highly unintuitive.
Promotion Formatting
Promotions are displayed as unformatted plain text. Improved formatting options with paragraphs and bullet points would be beneficial in both widgets.
Additionally, promotions can only be selected via the “Select” button, no longer by clicking anywhere on the promotion itself, which reduces usability.
Weekday Display
The week starts on Sunday by default, with no option to change this. This causes confusion and booking errors. An option to configure this is needed.
Scrollbar with Multiple Promotions
When multiple promotions are available, a scrollbar appears that severely hinders navigation on the website.
Custom Additional Questions
Custom additional questions are not displayed in the new widget.
Conclusion
Due to these issues, the new widget is currently unusable for us, so we have reverted to the old widgets. While the cross-selling function is generally a good idea, its current implementation is not helpful.