What is an Incomplete booking?
An incomplete booking is a booking that was 99% of the way made but failed at the last hurdle. Bookings go incomplete for one of two reasons;
1 - An internal booking is being made, all details have been added, all that is left to do is click ''complete'', however, the user selects ''cancel'' instead. This booking will be marked as incomplete.
2- A booking is made internally and the booking requires card details or a deposit to secure it. The venue then triggers this request to the customers via email (SLP- Stripe Landing Page). Customers will have a set amount of time to provide the card details/ payment. An hour before this time frame is up, the customer will be sent a reminder email.
If the customer then ignores this email, they will be sent a cancellation email and the booking will go ''incomplete''.
Technically within ResDiary we need to create a booking to receive the card or payment token from Stripe (or any other payment gateway). We create these bookings in an incomplete state ie: not rendered on the diary but within the database. When a credit card or deposit is submitted/paid the booking is completed and placed on a table in the diary. In some cases the card/deposit is never submitted and these are referred to as 'incomplete bookings'.
Note: Customer never receive confirmation of an incomplete booking. Email and SMS confirmations are only sent once the booking is confirmed with the deposit or card submission.
The Bookings Incomplete Report
Allows you to identify incomplete bookings for a date range and to filter by channel, user, marked as read status or payment provided.
Go to reports - under booking reports select incomplete booking report - click all upcoming on the right-hand side to view all upcoming incomplete bookings.
To view incomplete for a date range click add report - keep as visit date and enter date range - click run report.
Incomplete Booking Alerts & The Dashboard
Alerts user to the creation of incomplete bookings on the diary and directs users to the dashboard to manage the incomplete bookings.
NB: If you wish to turn off the incomplete booking alert, see the guide here