We receive a lot of complaint about guest having trouble cancelling their booking online , or process not going through.
Would it be possible to improve cancellation page so cancellation button is more visible etc.
I tried myself i could only see ''update my booking'' cancel my reservation was not really to find and is in very written in very small font size.
I hope you can help.
Thank you for your feedback. This page is currently being re-designed and particular attention is being given to the edit/cancellation options.
I will update you as soon as we have something confirmed and updated on the portal.