It is important to add an unsubscribe link to your campaigns as it can result in getting black listed (your emails get automatically spammed) if you do not provide an unsubscribe link or angry customers.



Promote - customer contact - manage templates


Edit/create the template


Copy the token {UNSUBSCRIBE_URL} 


A line of text to your template something like 'If you wish to unsubscribe from our mailing list please click here'


Select/highlight the word unsubscribe



Click on the link symbol in the toolbar




This will bring up the link properties. Set the information exactly like below:


  • Link Type = URL
  • Protocol = <other>
  • URL = {UNSUBSCRIBE_URL}



Press OK


Remember to press  to save your changes!



Please note: The unsubscribe link will NOT work until the campaign email is sent as it need the customer's profile to generate a URL