Reservations - Cancellation Types
A default set of reasons for cancellation are included in your diary which can help you report/monitor cancellations in more detail.
These are available to modify/add new reasons as required and various actions can be automated upon selection.
To add a new cancellation reason follow the below steps:
- Settings
- Cancellation Types
- Create New Reason'
- Enter the description
- Tick the box depending on whether you want the reasons applied to 'Standard Bookings', 'Events', or 'W8List Bookings'
Block Customer -choosing this option will have the cancellation reason selected and will also block that customers profile
Appear In No Show Report - you can choose to have the reason selected result in the customer appearing in the no show report.
Display Online - For guests cancelling online, they can be presented with a choice of cancellation reason. (see below)
NOTE: The below will only show if customers cancel through your Dish Cult page.
To disable or edit a cancellation reason follow the below steps:
- Settings
- Cancellation Types
- To disable a cancellation reason click on the green toggle next to the cancellation reason (a message will show saying 'Disable Cancellation Reason Are you sure you want to disable this reason?') select yes and this will move your cancellation reason in to your disabled folder which you can see by changing the 'all' tab on the top left hand side.
- To edit a cancellation reason click on the edit icon next to the cancellation reason - edit what you require and save.
To pull a reason for cancellation report follow the below steps:
- Reports
- Cancellation Report
- Click on the 'cancellation details' tab at the top left hand side
- On the right hand side filter the information you require
- Make sure you add a filter for 'cancellation reason'
- Select the reasons for cancellation options you want to run the report for
- Run report