What is the Quandoo integration?
The Quandoo integration allows venues to benefit from a powerful collaboration between two industry-leading platforms. Through this integration, venues gain access to ResDiary's advanced table management system for more comprehensive functionality.
At the same time, ResDiary customers can leverage the Quandoo marketplace to boost their visibility and attract more bookings. This partnership is designed to help restaurants reach a wider audience, streamline operations, and maximize their booking potential.
Is the integration available to all customers?
At this time, the integration is available exclusively to customers in Australia and New Zealand. However, we are actively working to expand its availability to other regions in the near future.
Are there any associated costs with the Quandoo integration?
Yes, there is a cost associated with the Quandoo listing, however the integration will be free of charge.
How do I request the Quandoo integration?
You can request the integration from either ResDiary by submitting a support ticket or Quandoo by emailing their support team.
Will I be able to manage my venue details on my listing on Quandoo ?
Yes, you'll have control over your venue details through the Quandoo portal. This portal allows you to easily update important information, including your listing details, images, and menus, ensuring your profile stays up-to-date and accurately reflects your venue.
How does my ResDiary availability show on Quandoo?
The ResDiary integration with Quandoo involves ResDiary sending an availability feed to Quandoo on an hourly basis, ensuring that booking availability is kept up to date across both platforms. This allows Quandoo to accurately display available tables based on the latest data from ResDiary.
Will I be able to control availability shown on Quandoo?
Yes, all of your ResDiary settings related to availability, including yield management and closeouts, will automatically be reflected in the availability displayed on Quandoo. Additionally, you can manage availability specifically for the Quandoo channel through the "Manage Bookings By Channel" feature, giving you greater control over how your venue's availability is presented to Quandoo customers.
How far in advance will customers be able to book on Quandoo?
Quandoo will offer a maximum of 30 days advance reservations but will correspond to your diary settings if you have this set lower.
Will promotions display on Quandoo?
The integration currently does not support promotions, but we plan to add this feature in the future. If a promotion is applied to the Quandoo channel, availability will not be displayed. Therefore, when creating promotions, please ensure they are not assigned to the Quandoo channel to avoid any disruptions in your venue’s availability on the platform.
Can I use promotions for bookings from other channels?
Yes, you can still use promotions for bookings from other channels. Just make sure that when creating promotions, they are not assigned to the Quandoo channel to avoid any disruptions in your venue's availability on the platform.
Can I request payment or card details from bookings via Quandoo?
The integration currently does not support payments or the collection of card details, though we plan to add this feature in the future. If your diary is configured with payment requirements, such as card details or deposits, these will not apply to Quandoo bookings. Customers booking via Quandoo will not be prompted for payment or card details, even if these requirements are set. All other channels will continue to follow the payment rules you've configured.
Will my minimum/maximum party size rules still apply?
Yes, your diary settings for minimum and maximum party sizes will be reflected in the availability shown on Quandoo.
What customer fields and custom fields will show?
The information on ‘First Name’, ‘Surname’ ‘Telephone Number’, ‘Email’ will show on Quandoo. Custom fields will not show on Quandoo
Will customers be able to input 'Special Requests'?
The Quandoo booking form does not include the option to add special requests or booking comments
Will customers be able to choose the 'Area' in which they would like to book?
Quandoo does not offer the option to choose the area at the time of booking
Will customers be informed of the 'Leave Time' associated with their booking?
Currently the leave time/booking duration will not display to customers booking via Quandoo however all bookings will be created as 'Leave Time Confirmed'.
What reservation notifications will customers receive?
Customers will receive a booking confirmation from Quandoo.
Reminder, Cancellation and Feedback notifications will be received from both Quandoo and ResDiary
Does Quandoo capture the opt-in preferences?
Yes, Quandoo allows customers to subscribe to marketing at the 'Venue Level.' Customers who opt-in for marketing through Quandoo will have their preferences automatically updated in your ResDiary database.
Can customers edit/cancel their booking via Quandoo?
Yes, customers can edit/cancel their booking via Quandoo if the booking was originally created via Quandoo. Bookings created via channels other than Quandoo will not show on a Quandoo profile.
Will I be able to see that a booking was created via Quandoo?
Yes, all bookings made through Quandoo will clearly indicate their source as Quandoo, allowing you to easily identify where each reservation originated.