How does nollie and ResDiary connect?

Anytime a booking is made or booking details are changed it will trigger a webhook connection between nollie and ResDiary and pull all the new information from RD into nollie directly.

Can I use SMS marketing?

Yes, your own personal SMS number is included in your Standard and Plus subscriptions. In order to send SMS messages, credit must be kept topped up within your account. Navigate to Settings > Billing to add credit. 

Can you send single emails to specific contacts out of nollie?

Yep! From the customer full details page, you can send them a direct email (or SMS, if enabled). This will show in the customer history and Messages tabs. 

Can customers be deleted?

Yes! You can remove customers from the database by checking the box on the left of the customer you would like to delete and then selecting the Delete button. 

Can Customers be Merged?

When your ResDiary database is connected with nollie, nollie will automatically merge all customer profiles that are 100% the same. When each campaign is sent it will also reduce the sending database to exclude multiple contacts which include the same email, so will never send a campaign to an email multiple times.

Improved merging is also in development to offer smart suggestions for any highly similar contacts to be merged by venue approval.