If you're experiencing an issue that can't be resolved through our digital assistant or need help with something specific to your account or diary, raising a case ensures your query reaches the right team. This allows us to investigate thoroughly and provide tailored assistance. Whether it's a technical problem, a data concern, or a feature related question, submitting a case helps us support you more effectively and keep your workflow running smoothly.


Raise your ticket from the digital assistant

Follow the steps below to raise the case using our chatbot:

  1. Click the Messenger icon on the bottom right.
  2. Click Ask a question.
  3. Type speak to support on the text field.
  4. Type your diary name and ID.
  5. The chatbot will confirm that a ticket has been created, monitor your email as our team will contact you from there when possible.

Note: We suggest you try and ask your questions to our digital assistant before raising a ticket with our team.


Raise your ticket from the diary

Below you can find the steps to open your ticket with our team without having to utilise our digital assistant:

  1. From the top right hand side of your main page, click the Helpicon.

  2. Click New Ticket.

  3. Add your query details.

  4. Click Send Feedback.

  5. You will now get an email with your ticket number.

  6. Monitor your email as our team will contact you from there when possible.

Note:  You can also reach out directly from your email inbox by contacting us on support@resdiary.com.