What's Next?

You have completed your ResDiary Build and ready to activate your booking tools.  There are a few checks that we would recommend you make to ensure that your diary replicates your venue operations and how we can help you optimise your availability.


It is a lot of steps and it is a lot to take in! When reviewing the below steps always consider this as you training your diary to know how you like to operate your venue, ensuring that your bookings are allocated and managed efficiently.

Data Import 


Booking Import 

Would you like us to import your bookings to ResDiary?  


Table Management

Areas
Are you happy to accept online reservations in all Areas?


Tables
Ensure that your diary tables are configured correctly.


Table Joins
Which tables can you join to accomodate your larger parties?


Table Rankings
Tell us which individual tables you want to sell first.  *Tip Sell tables which can not be joined first to ensure you have space for those larger bookings. 


Rules
Rules are in place to ensure that you don't short sell tables e.g no 2s on a 4 top.  You can also implement large party booking rules to optimise your availability by preventing large party bookings blocking your peak times 


Services 

Adjust your average duration time, inform customers of leave times and control your peak times using yield management. You can use Yield Management to reduce availability at peak times - pushing your customers to arrive a little earlier or a little later achieving that hour glass service to re-sell your tables.

Table Plan


Team Training and Users


Training Users
Ensure that all of your team are familiar with the ResDiary basics


Users 

Add users and manage your user group permissions


GDPR

Adding Terms and Conditions/Privacy Policy and Retention Period 


Special Offers and Payments


Promotions
Inform your customers of special events or menus whether it be Afternoon Tea, Pre-Theatre, Tasting Menus or seasonal activity. 


Payments
Take payment/deposits using Stripe (PCI Compliant).  Store card details/take deposits and implement a 'no show' 'late cancellation' policy during peak days to deter no shows.


APPs


Download the ResDiary Plus App for access to the in service Ipad and Android apps. Please note, this app is to be used an in service tool and is there for making, editing and cancelling bookings. 


Booking Tools

Go Online 

Start taking online bookings through your website, social media, Dish Cult and Reserve with Google