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FAQs

What is un-allocate & re-seat bookings used for?
Unallocate and allocate is used to quickly remove and re-seat bookings according to your next best free table setup. It allows the user to un-allocate si...
Thu, 13 Oct, 2022 at 4:10 PM
What are unallocated bookings and why do I have them?
Unallocated bookings are reservations that have been completed and placed in your diary but no longer have a table assigned to them. There are various r...
Fri, 28 Oct, 2022 at 11:12 AM
How do I use Magic Search?
You can search almost anything from the diary; we've created this to be a universal search tool allowing you to find anything you need from ResDiary q...
Tue, 8 Nov, 2022 at 4:27 PM
How to Remove a rule for one day?
Settings - Rules For more on setting up rules see this article Your diary will most likely have rules set up that maximise your diary. A common one ...
Tue, 29 Nov, 2022 at 1:56 PM
Rules
Table Management - Rules What are Rules used for? Resdiary created rules  to ensure that restaurant managers can rest assured that the right decisions are...
Tue, 11 Oct, 2022 at 2:30 PM
How to Delete a Customer Profile
How to Delete a Customer Profile Go to: 'Reports' > 'Customer List' (untick 'Visit Date') Search the customer name an...
Tue, 13 Dec, 2022 at 2:27 PM
Why has a customer been charged £1 ?
Stripe Tokenisation Pre-Authorisation When storing customer details or using checkout to collect payment data, Stripe will in almost all cases make a £0...
Tue, 13 Dec, 2022 at 2:35 PM
How to I turn off the 'Incomplete Bookings' alert?
Incomplete bookings alert ResDiary will record internally made bookings only which reached a confirmation page where payment or card details are required...
Thu, 27 Oct, 2022 at 1:17 PM
Exporting a Mailer from Mailchimp to Resdiary
https://litmus.com/All Email designs are based on HTML and as such can be used on multiple platforms. This brief guide will take you through the steps of im...
Mon, 18 Feb, 2019 at 9:31 AM
How do I set the Cancellation Reasons?
Reservations - Cancellation Types A default set of reasons for cancellation are included in your diary which can help you report/monitor cancellations i...
Tue, 8 Nov, 2022 at 11:12 AM