How can we help you today?

FAQs

How do I change my opening and closing hours?
If you've been using your diary and you want to change your opening and closing hours here's a guide to help you: If you are changing the entire ...
Tue, 19 Jun, 2018 at 7:27 PM
How do I unblock my Username?
When logging in, if you have 3 failed attempts you will get this message: How do I get unblocked: Wait 5 minutes and try again - it wil...
Fri, 3 Aug, 2018 at 12:31 PM
Close Outs Overview
Close-outs overview Close outs are blocks that stop bookings either internally, online or both. There are two kinds of close outs On the day (Manual)...
Tue, 6 Nov, 2018 at 12:40 PM
How Do I Add a New User?
Adding New Users If you are creating a new user profile you can follow the steps below; Go to 'Settings' > 'Users Management...
Wed, 27 Jun, 2018 at 10:52 AM
Adding a New Area
1) Located in Settings > Areas 2) Select the Segment you wish to edit (if applicable, if not, skip to Step 3) 3) P...
Tue, 8 Jan, 2019 at 12:50 PM
'Problems Loading Diary' Message
The message 'Problems Loading Diary' is showing If you encounter this error message it is due to an incorrectly placed "Segment&quo...
Thu, 2 Aug, 2018 at 9:50 AM
How to I stop online bookings for one off period?
If you want to stop online bookings but still allow internal bookings there are two ways: 1) Create a Periodic Close out Follow this guide on...
Wed, 27 Jun, 2018 at 1:58 PM
Restaurant Areas | Add an area without cover limitations
You may want to create an area within the diary which can hold bookings that don’t contribute towards the total bookings/covers available for each time slot...
Tue, 8 Jan, 2019 at 1:30 PM
How do I Get in Touch?
How do I get in touch? There are a number of ways you can reach us;  Telephone 0207 871 7490 Email support@resdiary.com Live Chat https://sales...
Fri, 3 Aug, 2018 at 3:23 PM
Services
Basic Settings Services can be altered by admin users by accessing SETTINGS>SERVICES. Services can be altered  'PER SEGMENT'. The...
Wed, 27 Jun, 2018 at 10:25 AM