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FAQs

How do I change my opening and closing hours?
If you've been using your diary and you want to change your opening and closing hours here's a guide to help you: If you are changing the entire ...
Tue, 19 Jun, 2018 at 7:27 PM
How do I unblock my Username?
When logging in, if you have 3 failed attempts you will get this message: How do I get unblocked: Wait 5 minutes and try again - it wil...
Fri, 3 Aug, 2018 at 12:31 PM
Close Outs Overview
Close-outs overview Close outs are blocks that stop bookings either internally, online or both. There are two kinds of close outs On the day (Manual)...
Tue, 6 Nov, 2018 at 12:40 PM
How Do I Add a New User?
Adding New Users If you are creating a new user profile you can follow the steps below; Go to 'Settings' > 'Users Management...
Wed, 27 Jun, 2018 at 10:52 AM
Adding a New Area
1) Located in Settings > Areas 2) Select the Segment you wish to edit (if applicable, if not, skip to Step 3.) 3) ...
Wed, 27 Jun, 2018 at 10:25 AM
'Problems Loading Diary' Message
The message 'Problems Loading Diary' is showing If you encounter this error message it is due to an incorrectly placed "Segment&quo...
Thu, 2 Aug, 2018 at 9:50 AM
How to I stop online bookings for one off period?
If you want to stop online bookings but still allow internal bookings there are two ways: 1) Create a Periodic Close out Follow this guide on...
Wed, 27 Jun, 2018 at 1:58 PM
Restaurant Areas | Add an area without cover limitations
Many venues want to have an area that people can sit in or book but not let this affect your yield management. This walk through will show you how to create...
Wed, 27 Jun, 2018 at 10:25 AM
How do I Get in Touch?
How do I get in touch? There are a number of ways you can reach us;  Telephone 0207 871 7490 Email support@resdiary.com Live Chat https://sales...
Fri, 3 Aug, 2018 at 3:23 PM
Services
Basic Settings Services can be altered by admin users by accessing SETTINGS>SERVICES. Services can be altered  'PER SEGMENT'. The...
Wed, 27 Jun, 2018 at 10:25 AM