FAQs 55

• Change my opening and closing hours
• How to I stop online bookings completely for one off date range?
• Restaurant Areas | Add an area without cover limitations
• How do I find my ResDiary ID ?
• Diary Running Slow?

See all 55 articles

Setup | Build Your Diary 2

• Creating a new area
• How to connect Facebook to ResDiary from your Facebook Page

Setup | Special Operations 3

• Full Demonstration - Special Operations Set Up
• What are segments and how do I create them?
• How to extend an existing segment

Setup | Building a Table Plan 2

• How to create, edit and delete a table
• How to create a table plan view using table plan editor

Setup | Going Online 5

• Improve your online presence: Improve your online bookings
• How do I set the time before booking that customers can edit or cancel?
• How to adjust your online availability and maximum party size
• How to activate your diary to accept online bookings
• Default your group widget to a specific venue

Setup | Importing Bookings / Customers 5

• Import your Customers and Bookings
• Export your Open Table Reservations
• Export your ToGo Reservations
• Exporting Your BookATable Reservations
• Export your OpenTable Reservations with Restaurant Center

Selfonboarding 1

• Self Onboarding - Notification Branding

Bookings from Facebook & Instagram 4

• Taking bookings via ResDiary's Facebook and Instagram Integration
• How to disable ResDiary's Facebook and Instagram Integration
• Having difficulty connecting your Facebook and Instagram?
• Add your booking widget to Facebook and Instagram

Using In Service 22

• 1st Time Visitors & VIP's
• The Cancellation List
• In Service | What is the bell symbol?
• How do I use the Expected Arrivals list
• How do I make repeat bookings?

See all 22 articles

Function Sheets & Food-Order Management 1

• Function & Food-Order Sheets | Add url from Dropbox Folder

Android: Resdiary Plus 1

• Introductory Training Videos for ResDiary Plus Android

Online Availability | Close Outs 9

• Add a Closeout for One Day
• How to remove a closeout for one day?
• Adjust your tables with a bulk close out
• How to adjust your last booking time using closeouts
• How to Add a Recurring Closeout

See all 9 articles

Online Bookings | Widget Configurator 7

• Widget Configurator | Build a custom widget
• Widget Configurator | Default Parameters
• How to get your new widget on your website
• Widget Configurator - how to locate the widget URL
• Attaching a promotion to a widget

See all 7 articles

Online Bookings | Microsite | Dish Cult Listing 3

• Venue and Dish Cult listing details
• Why is your Dish Cult listing not showing?
• Adding images to your Dish Cult listing

Manager's App 2

• Manager's App Overview
• RD Plus for IPhone: Mobile Application for Manager's

Manager Notifications & Reminders 5

• How to set up notifications for your customers and staff
• Management Notifications | Daily Summary & Feedback Notifications
• Management Notifications | How to set up VIP alerts?
• Management Notifications | Internal Booking Reminders
• Messages | How to show important booking information to staff

Security | Users 9

• Set up the request for username and or password in the booking process
• What does read only access allow?
• How to add new a user or edit an existing user
• Access ResDiary from specific IP addresses
• What does general user/hosts access allow?

See all 9 articles

Online Availability | Booking 'Cut-off' restrictions 1

• Online Availability | Advance bookings restrictions

Online Availability | Channel Management 4

• Channels | Overview
• Manage bookings by channel - online availability
• Create a 3rd Party Booking internally
• How do I remove a promotion from an online channel?

Marketing | Promotions 9

• Promotions | How to...
• Promotions | Different Days or Dates
• Promotions | Limit Party Size and Total Covers
• Promotions | Allow Customer to Select an Area
• Promotions | Different Duration Times

See all 9 articles

Marketing | Selling Vouchers 9

• Vouchers | Adding Vouchers
• Vouchers | Postage Methods
• Vouchers | Configure Payment via Stripe
• Vouchers | Getting them on your website
• Vouchers | Selling via Telephone or in Person

See all 9 articles

Marketing | Email Campaigns 17

• How to Create a Marketing Campaign
• Marketing | Examples of Email Templates
• Marketing | Testing a Marketing Mailer
• How do I change the opt-in settings for my customers?
• How to Create a Marketing List - Step 1

See all 17 articles

Feedback | Reviews 1

• Reviews Widget | How to embed a reviews widget

Marketing | Analytics & Widget Tracking 7

• Analytics | How to track widget conversions using Google Analytics?
• Analytics | How to track widget conversions using Facebook pixel?
• Analytics | How to track widget conversions using Google Ads?
• Analytics | How to track widget drop off using Google Analytics?
• Analytics | How to track widget conversions without custom success page?

See all 7 articles

Marketing | Using Analytics & Tracking Codes 11

• Analytics | How to Set Up Facebook’s Pixel to Track ResDiary Bookings as Conversions
• Analytics | Widget Tracking for Google
• Analytics | How to add Facebook’s Pixel on ResDiary widget?
• Analytics | How to set up 'Google Analytics' tracking through 'Google Tag Manager'?
• Analytics | How to set up conversion (funnel) tracking on Google Analytics?

See all 11 articles

Microsite | Promote Bookings via ResDiary.com 2

• How to Upload your Menus to you Dish Cult Listing
• How to update the Venue Name & Address

Marketing | Booking Extras 1

• How to add and process the payment of Booking Extras

Stripe Integration 6

• Stripe | Connecting Stripe with ResDiary
• Stripe | Overview & FAQs
• Stripe | Making Sense of Customer information in Stripe
• Stripe | How to send receipts / Enable automatic receipts
• Stripe | How to process a refund from your Stripe Dashboard

See all 6 articles

Payments/Ticketing 6

• Stripe | Add Deposits or Track Payments
• Setting up payment/deposit (via promotions) [Ticketing]
• How to set up deposit/payment required (via Settings Trigger)
• How do I enable different payment methods?
• How do I send customers an email to submit payment details securely?

See all 6 articles

Collecting Card Details (Tokenisation) 3

• How to set up card details/tokenisation required (via Settings Trigger)
• How to add card details to a promotion
• Stripe | Charging for 'No-Shows' or 'Late Cancellations'

Editing Reservations with Payment of Card Details 2

• Editing Reservations with Payment or Card Details (When SLP is Active)
• Editing Reservations with Payment or Card Details (When SLP is Inactive)

Stripe SCA 2

• Stripe SCA FAQs
• Stripe - What is it and how to use it?

SMS | Silverstreet 5

• How to sign up for a SMS Silverstreet account (EU)
• How to top up credits in Silverstreet
• ResDiary | Email Server/Sendgrid Info
• SMS - How to set the time for SMS Reminders to send
• Silverstreet Pricing Per SMS

CRM | Edit Customer Profiles 5

• How to block or unblock a customer?
• How to set a data retention policy?
• Base de Données | Période de Rétention
• Período de conservación de datos
• Periodo di conservazione dei dati

Pre-order User Information 11

• ResDiary Pre-Order
• Pre-order Set-up - Step 1 - Dietary Markers and Cooking Modifiers
• Pre-Order Set-up - Step 2 - Create and edit your menu items
• Pre-order Set-up - Step 3. Creating your menus
• Pre-order Set-up - Step 4. Send out your menus

See all 11 articles

Order and Pay 1

• Order and Pay at Table by ResDiary | Overview

Settings | Internal Booking Process 3

• Booking Codes
• How to make a booking but not send the email / SMS confirmation
• How to add 'Custom Fields' to your booking process

Adding T's & C's and Privacy Policy 1

• Adding Terms and Conditions, Privacy Notice and Retention Period

Online Standby list 1

• Standby List

ResDiary Training 2

• ResDiary Training Videos
• Start using ResDiary Checklist

ResPhone 2

• ResPhone FAQs
• ResPhone Overview

Service Reports 6

• How to edit and view the running order view
• What are incomplete bookings and why do I have them?
• How to Create a Lead Time Report
• How to view emails sent out via the Notification Report
• How to Create a Pre-Order Report

See all 6 articles

Payment Reports 1

• Where can I view my Stripe invoices?

Reports 18

• How to create a booking source report using the booking report
• How to Create a No Show Report Using the Cancellation Report
• How to Create a Booking Summary Report
• Booking Summary
• How to Create a Customer Spend Customer Spend Report

See all 18 articles

iPad ResDiary Plus App 12

• Information about the ResDiary Plus App IOS
• Introductory Training Videos for ResDiary Plus IOS
• ResDiary Plus IOS - Creating a Booking via Table Plan (Quick Mode)
• ResDiary Plus IOS - Report a Problem or Suggesting an Improvement
• ResDiary Plus (iOS) - Creating a Booking via Grid View (Quick Mode)

See all 12 articles

Guide 89

• (IT) How to change your opening and closing hours/ Come cambiare orari di apertura e chiusura
• (IT) Add a close-out for one day/ Come creare una chiusura giornaliera
• (IT) Add a periodic close-out/ Come creare una chiusura periodica
• (IT) How to add or edit tables/ Come aggiungere o modificare tavoli
• (IT) Tables Ranking/ Classifica tavoli: Come modificare l'ordine di vendita dei tavoli

See all 89 articles

Websites by ResDiary 4

• Websites by ResDiary - How to edit a page
• Websites by ResDiary - How to update and add a photo gallery
• Websites by ResDiary - How to Make Changes to Your Menu
• Websites by ResDiary - How to Make Changes to the Site Navigation

Booking Tools | Facebook - Not is use currenlty 1

• Facebook I Insights

Access Identity 1

• Internal FAQs for Access Identity Migration

How to guides 3

• Event Manager - Overview
• How do I create and manage an Event Enquiry?
• How to set up event enquiry settings

App Marketplace 1

• App Marketplace

ResDiary Portugal 65

• (PT) Data - Retention period / Dados - período de retenção
• (PT) : Training Videos / Videos Formação - PC/ Portátil / Ipad
• (PT) How to change my operating hours / Como alterar o meu horário de Funcionamento
• (PT) How to use close outs / Como Criar Bloqueios
• (PT) Close out only for one day / Como usar bloqueio(s) somente para um dia especifico

See all 65 articles

GDPR - Privacy Policy 2

• GDPR - Privacy Policy Sample
• Customer retention policy - Frequently asked questions

Access Identity 3

• Access Identity -Migration FAQs
• How to Migrate Your Account to Access Identity Step by Step Guide
• Access Identity Step 2 - How to Set Up Two-Factor Authentication (2FA)